BOOKING TERMS AND CONDITIONS
These terms and conditions apply to all room bookings for Mollie’s Motel & Diner, whether made via our app or website. They contain important information about your stay and we kindly ask that you read them carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please don’t hesitate to contact us.
WHO WE ARE
Mollie’s Motel & Diner (Mollie’s) is a UK-based hotel and restaurant company. The entity responsible for your booking is Mollie’s Motels Limited, a company registered in England and Wales under registration number 09319471 and its registered address is 72-74 Dean Street, London W1D 3SG.
HOW TO CONTACT US
You can contact us by completing the form on the Contact page of our website mollies.com
YOUR BOOKING REQUEST
Your booking will not be complete until you receive a reservation number from us, at which point a contract will come into existence between you and us.
CHANGING YOUR BOOKING
If you wish to make a change to your booking, please contact us using the details listed in the How To Contact Us section above.
CANCELLING YOUR BOOKING
You may cancel your booking 24 hours prior to your stay either by contacting us using the details listed in the How To Contact Us section or by cancelling your booking using the app. We will let you know if the change is possible and send you a confirmation email and refund the debit or credit card on which you made your booking.
If you cancel within 24 hours of your stay you will incur a 100 per cent cancellation charge and you will not be refunded for your room fee.
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.
If you wish to cancel your booking, please contact us by using the information provided in the How To Contact Us section above.
CHECK-IN AND CHECKOUT
Time: unless otherwise agreed or as set out below, check-in is permitted from 3pm and we kindly ask that all guests depart by no later than 11am. Please contact the relevant Hotel for Early/Late check out availability
Mollie’s encourages guests to use the self-service functionality on the Mollie’s app to manage their check-in and checkout process. However, guests will also be able to check in and check out at the Mollie’s Motel reception
Guests travelling from outside the UK
If you are visiting from outside of the UK, we are required by law to ask for your passport and the place of your next destination at the time of check in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months and we may disclose this to a police officer or other official as required by law. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to Mollie’s to anyone who is unable to provide this information.
Guests under 18
Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to Mollie’s to anyone who is under the age of 18.
When booking 5 rooms or more, different policies and additional supplements will apply. More than 5 rooms booked by on guest constitute ‘Group Booking.’ The property will contact the guest following their reservation. Bookings of this nature will not be confirmed until a contract and terms are signed and agreed by both parties. If you have any queries please contact Oxfordshire@mollies.com
The price of your stay will be the price indicated when you make your reservation via the app or website. Please check the price in your confirmation email. We will do our best to ensure that the price advised to you is correct however, it is always possible that some of our room charges may be incorrectly priced. We will confirm the price of your stay in our confirmation email, so please double-check when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our app or website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.
During your stay, we ask that you comply with the following rules:
Our rooms: the images of our rooms and facilities on our app and website are for illustrative purposes only. Each part of Mollie’s is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, while we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.
Noise: all guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area.
No smoking: no smoking or vaping is permitted inside Mollie’s at any time, whether in your room or elsewhere. Mollie’s has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.
Animals and pets: no animals will be allowed in Mollie’s except for service dogs or service animals. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of any damage or specialist cleaning that may be required. We also reserve the right to terminate the remainder of your stay in the event that an animal is causing disturbance.
Accidents: guests must report any accident or injury they or their guests may have while on the premises immediately to a member of management and within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.
Inappropriate behaviour: we kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to ask you to leave the premises and cancel the remainder of your stay in the event that you fail to respect this policy.
Damage: we kindly ask that all guests respect our rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/ or missing items.
USING MOLLIE’S FACILITIES
Use of any facilities available at Mollie’s is entirely at your own risk. You must not use any equipment or undertake any activity at Mollie’s unless you are satisfied that you are competent to do so in a safe and proper manner.
When using any equipment and facilities available at Mollie’s, you must take care to safeguard your own health and safety and that of other people, and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them while under the influence of alcohol or medication) or your failure to advise Mollie’s staff of a medical condition relevant to your use of the equipment or facilities.
DAMAGE AND LOSS
Risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to Mollie’s.
We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
YOUR PERSONAL INFORMATION
All guests shall not use the names, logos, colours, trademarks, service marks, photographs, trade dress, or other identifying features of Mollie’s Motel & Diner (the Mollie’s Motel & Diner Marks) without obtaining our specific prior written approval as to the specific use.
Guests expressly recognise that the Mollie’s Marks are the valid, unique and exclusive property of Mollie’s Motel & Diner, its parent, affiliates and/ or subsidiaries. Guests may not produce or create, or authorise others to produce or create, the Mollie’s Motel & Diner Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations, email messages, etc.) that utilise the Mollie’s Motel & Diner Marks without our prior written consent.
OTHER IMPORTANT TERMS
Force majeure: Mollie’s will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
We may transfer this agreement to someone else: we may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
If a court finds part of this contract illegal, the rest will continue in force: each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later: if we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Governing law and disputes: these terms are governed by English law and you can bring legal proceedings in relation to these terms or your stay at Mollie’s Motel & Diner in the English courts. If you live in another country in Europe, consumer law and regulation may mean that you can bring legal proceedings in the country within Europe in which you reside. If you live in North America, consumer law and regulation may mean that you can bring legal proceedings in the state in which you reside.
Alternative dispute resolution: alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint and you live in the UK or Europe you may want to refer your matter to RetailADR via their website at retailadr.org.uk RetailADR is approved by the government to provide alternative dispute resolution services. They will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. We do not intend to initiate dispute resolution through RetailADR ourselves, but you are always entitled to do so and if you do lodge a complaint with RetailADR, we will engage with RetailADR in relation to your complaint. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which you can access at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN