Motel

How do I book, modify or cancel a reservation?

For the fastest way to book, best rates and latest availability, visit mollies.com or download the Mollie’s app (iOS/Android), free from Apple and Google stores.

The Mollie’s app (iOS/Android) allows you to book, see and manage your stay and diner reservations at any time, check-in when it’s right for you and chat to our friendly team 24/7. The Mollie’s app (iOS/Android) also allows you to charge your car, access your room with our digital key, control and cast your favourite TV and Netflix, and order food on the go. Simple.

All Flexible rate bookings can be cancelled using the Mollie’s app (iOS/Android) or via mollies.com up to 24 hours before check-in and a full refund will be given. If you wish to change the date of your stay, please cancel your booking and rebook via mollies.com or Mollie’s app (iOS/Android). No refunds or changes are possible within 24 hours or if you’ve booked a Non-Refundable rate. 

For any third-party bookings not made via mollies.com or the Mollie’s app (iOS/Android) (booking.com, Expedia and other travel agents), all cancellations or modifications should be made via the travel agent. Please check your confirmation email for the details and terms of your booking and contact them directly.

How do I check-in and check-out?

You can check-in when it’s right for you via the Mollie’s app (iOS/Android) giving you access to your room with our digital key when you arrive. You can also share the key with other guests staying with you. Check-out is automatic when using the Mollie’s app (iOS/Android).

Alternatively, you can check-in and check-out at our reception on arrival and the team can provide you with a room key.

What time is check-in and check-out?

Check-in is from 3:30pm on the day of arrival. Check-out is by 11:00am on the day of departure.

Do you offer early check-in or late check-out?

Yes, we also offer early check-in from 12:00pm on the day of arrival and late check-out by 1:00 pm on the day of departure.

This can be booked via mollies.com or on the Mollie’s app (iOS/Android) at the time of your booking and is subject to availability. If you have already booked and wish to purchase this for your booking, please contact our reception team using the 24/7 chat facility on the Mollie’s app (iOS/Android) or give us a call.

What is your cancellation policy?

There are two types of rates we offer. Flexible rates and Non-Refundable rates.

All Flexible rate bookings can be cancelled using the Mollie’s app (iOS/Android) or via mollies.com up to 24 hours before check-in and a full refund will be given. If you wish to change the date of your stay, please cancel your booking and rebook via mollies.com or Mollie’s app (iOS/Android). No refund or changes are possible within 24 hours or if you’ve booked a Non-Refundable rate. 

For any third-party bookings not made via mollies.com or the Mollie’s app (iOS/Android) (booking.com, Expedia and other travel agents), all cancellations or modifications should be made via the travel agent. Please check your confirmation email for the details and terms of your booking and contact them directly.

Will I receive a booking confirmation email?

Absolutely. For all bookings made directly via mollies.com or the Mollie’s app (iOS/Android), a booking confirmation will be sent to the email address you provided. If for whatever reason this email doesn’t arrive, please first check your junk folder or give us a call and we can confirm your booking.

For any third-party bookings not made via mollies.com or the Mollie’saApp (iOS/Android) (booking.com, Expedia and other travel agents), this email will come directly from them. To use the Mollie’s app for a booking made via a third party, download the Mollie’s app, sign up for an account and choose ‘Link booking’ once logged in.

When do I pay for my booking?

All bookings made directly via mollies.com or the Mollie’s app (iOS/Android) are paid at the time of booking in advance of your stay. Payment can be made via credit or debit card, Google or Apple Pay.

For any third-party bookings not made via mollies.com or the Mollie’s app (iOS/Android) (booking.com, Expedia and other travel agents), please check the payment terms set by the third party.

Can I pay in cash?

We operate a fully cashless business. We accept all major bank debit and credit cards.

How do I book for a group?

You can book up to four rooms in one booking via mollies.com or the Mollie’s app (iOS/Android). For group bookings of five or more rooms, please contact our reception team.

Do you offer corporate rates?

Yes, we certainly do. Please email us at corporate@mollies.com and a member of the sales team will be in touch right away.

If I am a corporate customer, can I still use the Mollie’s app and access all the same benefits?

Yes, you certainly can. To use the Mollie’s app (iOS/Android) for a booking made by your company, download the Mollie’s app, sign up for an account using your preferred email address and choose ‘Link booking’ once logged in.

The Mollie’s app (iOS/Android) allows you to book, see and manage your stay and diner reservations at any time, check-in when it’s right for you and chat to our friendly team 24/7. The Mollie’s app (iOS/Android) also allows you to charge your car, access your room with our digital key, control and cast your favourite TV and Netflix and order food on the go. Simple.

Can I obtain a VAT invoice?

Please request this at reception and we can email or print you a full VAT receipt.

How many people can stay in a room?

Mollie’s double and accessible rooms have super king-size beds, and our twin rooms feature two comfy single beds. All rooms can sleep two people.

Our connecting rooms feature a double room interconnected with a twin room sleeping up to 4 people.

Mollie’s bunk rooms feature four comfy bunk beds (two up, two down), sleeping four people.

Children under 18 are required to be accompanied by an adult.

Can I bring an infant, and do you have infant cots?

We offer free infant cots suitable for children up to three years old. These can be booked free of charge via mollies.com or on the Mollie’s app (iOS/Android) at the time of your booking and is subject to availability. If you have already booked and wish to amend your booking for this, please contact our reception team using the 24/7 chat facility on the Mollie’s app (iOS/Android) or let us know on arrival and we can arrange this for you.

What’s included in your room?

Our rooms have been exclusively designed by Soho House and include luxurious cotton bedding and towels, dreamy hand-crafted Hypnos mattresses, sound-insulated windows, light oak and terrazzo finishes, climate control, super-fast Wi-Fi, super-power rain showers, Cowshed natural products, app-controlled TV with seamless syncing of your own Netflix (just like home), contactless room access, velvety armchairs by Conran, Dyson hair dryers, GHD wands, tea and coffee – all the essentials and more.

Should you need an iron and ironing board, please contact our reception team using the 24/7 chat facility on the Mollie’s app (iOS/Android) or let us know on arrival and we can arrange this for you.

Do you offer water, tea and coffee in your rooms?

Please enjoy Mollie’s own artisanal house coffee blend by Darkwood. Our award-winning coffee is ethically sourced from Brazil, Colombia & India with notes of hazelnut & chocolate.  It comes in a compostable bag so all you have to do is add hot water and give it a stir.  We’ve also provided a selection of teas for you to relax and enjoy. To help improve the environment and avoid the use of kettles, hot, chilled and ambient water is provided at water stations located on each floor.

Can I add breakfast to my booking?

Yes, you can add a discounted breakfast voucher to your booking via mollies.com or on the Mollie’s app (iOS/Android) at the time of your booking.  Your breakfast voucher will be emailed to you and accessible via the Mollie’s app (iOS/Android). Using the Mollie’s app (iOS/Android), you can store your voucher for you and the family in your Apple Wallet and redeem in our Diner during your stay.

Do you have Accessible rooms?

Accessible rooms are available at all our Mollie’s sites. Our accessible rooms contain panic alarm buttons located at both bedsides which notify our reception team to come to your assistance. You’ll also find an emergency help cord in the bathroom should you require assistance. We offer special vibrating alarm pillows on request for anyone with hearing impairment. Should you require any information or assistance during your stay, please speak to the reception team who will be happy to help.

All of our accessible rooms can interconnect with a double room should you require. This can be booked via mollies.com or on the Mollie’s app (iOS/Android) at the time of your booking and is subject to availability. If you have already booked and wish to amend your booking for this, please contact our reception team using the 24/7 chat facility on the Mollie’s app (iOS/Android) or give us a call.

What rooms are most suited to families with children?

Our connecting rooms and Mollie’s bunk rooms are especially suited to families with children.

Our connecting rooms feature a double room interconnected with a twin room sleeping up to 4 people. Mollie’s double rooms have super king-size beds, and our twin rooms feature two comfy single beds, each sleeping two people.

Mollie’s bunk rooms feature four comfy bunk beds (two up, two down), sleeping four people and can also be connected to a double room, subject to availability.

Children under 18 are required to be accompanied by an adult.

We offer free infant cots suitable for children up to three years old. These can be booked free of charge via mollies.com or on the Mollie’s app (iOS/Android) at the time of your booking and is subject to availability. If you have already booked and wish to amend your booking for this, please contact our reception team using the 24/7 chat facility on the Mollie’s app (iOS/Android) or let us know on arrival and we can arrange this for you.

Is there parking available and how much does this cost?

Parking at Mollie’s is free of charge for all guests staying in our motel. We also have dedicated accessible parking bays.

Do you offer EV charging?

For those needing to charge their electric cars during your stay, we offer overnight EV charging. Reserve your dedicated EV parking space when you book with us via mollies.com or on the Mollie’s app (iOS/Android). Simply park up, plug in and start charging via the Mollie’s app (iOS/Android).

If you have already booked with us via mollies.com or on the Mollie’s app (iOS/Android) and wish to amend your booking for this, please contact our reception team using the 24/7 chat facility on the Mollie’s app (iOS/Android) or let us know on arrival and we can arrange this for you if a bay is available.

Mollie’s Rapid EV Charging points are also available to the public and guests at our Bristol and Oxfordshire sites. Rapid-charging tariffs are displayed on the machines.

Please note, while certain areas of our car park are CCTV monitored, we unfortunately cannot be responsible for any issues during your stay.

Do you have Wi-Fi and is it free to use?

We’ve made sure all our rooms and public spaces have superfast Wi-Fi so you can feel at home with internet, email and cast all your favourite programs and Netflix to your TV.  No password is required, simply choose ‘Mollie’s Wi-Fi’ and enjoy.

Do the rooms have air conditioning?

Yes, all of our rooms have individual climate control. The air conditioning control panel can be found on the wall as you walk into your room. To help towards a sustainable environment, we centrally control the temperature of all our rooms to ensure we’re not unnecessarily using energy when the rooms are not occupied.

What is your policy on extra towels in room?

You’ll find bathroom and hand towels in your room. To reduce our environmental impact, we will only replace and provide further towels on request. Please either message us on the Mollie’s app (iOS/Android) or contact our reception team at the front desk for assistance.

Can I smoke at Mollie’s?

No smoking or vaping is permitted inside Mollie’s at any time, whether in your room or elsewhere. Mollie’s has designated smoking areas. Please speak to a member of the team who can advise you of their location.

Do you allow pets at Mollie’s?

Unfortunately, with the exception of service animals, we do not allow pets at Mollie’s. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

Do you have hypo-allergenic pillows?

We provide hypo-allergenic pillows and bedding on request, subject to availability. Should you require assistance, please either message us on the Mollie’s app (iOS/Android) or contact our reception team who will be happy to help.

Do you have charging points in the rooms?

At each bedside, there are USB ports for universal phone and other device charging.

How do I notify you when to clean my room?

In your room, you’ll find a Mollie’s Makeover door hanger on the back of your door. If you don’t want to be disturbed, please hang this on your door and our housekeeping team will give you some privacy and return the following day.  Otherwise, be assured our team will give your room a makeover to the highest standards we hold ourselves to. Should you not wish us to clean any towels, please hang up the towels and we will fold them to reuse the following day.  Should you require assistance, please either message us on the Mollie’s app (iOS/Android) or contact our reception team who will be happy to help.

What sort of bed and mattress do you provide?

Mollie’s beds are super king-size with mattresses handcrafted by renowned British firm Hypnos and dressed with indulgent cotton sheets – all designed to deliver a restful night’s sleep. Mollie’s mattresses are exclusively designed for Soho House and handmade by master craftsmen in England by Hypnos, holders of the Royal Warrant from Her Majesty Queen Elizabeth II for supplying the Royal Family’s residences with beds and mattresses.

Each mattress has 1000 individual pocket springs for a medium to firm feel and traditionally tufted for lifetime stability and treated with an anti-microbial, anti-bacterial and anti-bed bug treatment. Pocket spring mattresses provide pressure relief and help increase blood circulation and alleviate tension, which in turn allow your muscles to relax and mould to your body, leading to natural spinal alignment and healthy back support. Our mattresses use the very finest natural and sustainable materials to create a breathable, resilient and active sleep system offering supreme comfort and total body support while you sleep.

Where can I find local transport information?

Details on how to get to us – and all related local transport information – can be found on our website, mollies.com, along with our local staycation guides with the best things to do close to Mollie’s during your stay.

What’s the fastest way to chat to the motel team?

Simply download the Mollie’s app (iOS/Android) and you can message the reception team 24/7 for any assistance. Alternatively, please pop down to the reception desk and a member of the team will be happy to help.

What is there to do near Mollie’s?

We’ve created a staycation guide showcasing all the best things to see and do near Mollie’s. You can find these at mollies.com.

What is there in the Mollie’s lounge?

Our lounge is open 24/7 throughout your stay. The lounge features a lobby, bar, workspace, Mollie’s General Store and a comfy living room, creating a home-from-home and a space to work, socialise or relax and enjoy a cocktail.

Those wishing to work can find dedicated desk space in the lounge with free superfast Wi-Fi, wireless phone charging, free wireless printing, bottomless tea and Mollie’s own artisanal house coffee blend.

Mollie’s General Store offers a handy takeaway of treats and everyday essentials. From the toothbrush your partner forgot to pack, the charging cable you left at home or a Cowshed gift, we’ve got you covered.

Can I print something at Mollie’s?

You can wirelessly print for free in our lounge reception during your stay using Apple Air Print. Using your iPhone, connect to our superfast Wi-Fi, ‘Mollie’s Guest Printing’ and once connected, you will be able to print to our printer.   Should you require assistance, please speak to the reception team who will be happy to help.

Diner

Where can I find information on the diner?

Inspired by the retro roadside pit-stop, a big juicy dollop of classic Americana – all-day breakfast, brunch, lunch, dinner, a buzzy open kitchen, a heated terrace ­– Mollie’s Diner combines contemporary Soho House design and a buzzy open kitchen with chrome, Cadillac booths and crowd-pleasing comfort food. The diner menu features classics like all day eggs, double cheeseburger, hot wings (with blue cheese), ribs and rotisserie chicken, plus plant burgers, mini meals for kids, waffles, pancakes, shakes and bottomless coffee.

We encourage you to book in advance due to the high number of reservations in our diner.

You can view our menus and find our opening hours at mollies.com or via the Mollie’s app (iOS/Android).

How do I book?

For the fastest way to book and latest availability, visit mollies.com or download the Mollie’s app (iOS/Android), free from Apple and Google stores.

The Mollie’s app (iOS/Android) allows you to book, see and manage your diner reservations at any time.

We encourage you to book in advance due to the high number of reservations in our diner.

Where can I find the menus?

You can view our menus at mollies.com or via the Mollie’s app (iOS/Android).

When is the diner open?

You can view our latest opening times at mollies.com or via the Mollie’s app (iOS/Android).

Do you offer a takeaway service?

Food on the go? For those who want quick food to takeaway, we’ve added a Mollie’s fast-track Grab & Go. Order using the Mollie’s app (iOS/Android) and collect at a time that’s right for you.

Do you have a drive thru service?

Yes, the drive thru at Mollie’s Oxfordshire is open every day. Opening times and menus can be found online at mollies.com.  Drive up, place your order and enjoy.

What should I do if I have a food allergy or intolerance?

Please let us know if you have any allergies or intolerances. Not all ingredients are listed, and we cannot guarantee the total absence of allergens. Please make our team aware and they can talk you through our practices and help with your order.

Do you have baby changing facilities?

We have separate baby changing facilities at all our sites. We also offer children’s highchairs for indoor and outdoor dining. Please ask a member of our team for assistance.

Is there a children’s menu?

We have a dedicated Mini Mollie’s menu for breakfast, lunch and dinner. And our kid’s menu includes some fun activities to keep your little ones occupied while we prepare your food.

Should you need anything specific during your time with us, please don’t hesitate to ask the team who will be more than happy to help.

Can I charge my phone?

Table wireless charging points and USB sockets are located on all of our booths.

How can I pay at the diner, and do you accept cash?

We operate a fully cashless business. We accept all major bank debit and credit cards.

You can also pay at your table at a time that’s right for you using our tap or scan payment facility. For more information, please ask a member of the team on arrival who will be more than happy to help.

Is your restaurant accessible?

All our diners have accessible entry and exit as well as accessible toilets that provide emergency pull cords which notify our team to come to your assistance.

Parking at Mollie’s is free of charge for all guests and we offer dedicated accessible parking bays, including a dedicated EV charging bay.

Do you allow dogs at the diner?

We welcome guests to bring their dogs to dine with us on our outside heated terrace. We have complimentary water bowls and waste bags and bins located at each diner. Please speak to a member of the team who can advise you of their location.

Unfortunately, with the exception of service animals, we do not allow any pets indoors at Mollie’s. If you (or your party) need the assistance of a service animal during your visit, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

 

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website.

This policy should be read together with our privacy policy https://www.mollies.com/policies-pages/ which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are

This website is operated by Mollie’s Motels Limited.

Our website

This cookie policy relates to your use of our website https://www.mollies.com/, booking flow https://www.stay.mollies.com/plan-stay/and your use of our app.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products

and services available to you, promote special offers or discounts with our partners or promote partnerships that may enhance your experience with us. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a personalised experience when you browse our website and also allows us to improve our site.

What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

Consent to use cookies and changing settings.

We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g to enable you to log into secure areas of our website, use a shopping cart or to make payments).

You can withdraw any consent to the use of cookies or manage any other cookie preferences by clicking on the cookie widget icon at the bottom of any page on our site. It may be necessary to refresh the page for the updated settings to take effect.

We use the following Cookies

Strictly necessary cookies:

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or to make payments.

Analytical or performance cookies:

These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies:

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies:

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below:

Cookie NameDigital Marketing Agency

Identify users’ specific browsing behaviours and site performance. 24hrs hours to 18 months depending on the cookie type.

Analytical or performance cookiesGoogle Analytics

Identify users’ specific browsing behaviours and site performance. 24hrs hours to 18 months depending on the cookie type.

Functionality CookiesSevenrooms

Identify users’ specific browsing behaviours and site performance. 24hrs hours to 18 months depending on the cookie type.

Payment processors

Identify users’ specific browsing behaviours and site performance. 24hrs hours to 18 months depending on the cookie type.

Targeting CookiesFacebook

Identify users’ specific browsing behaviours and site performance. 24hrs hours to 18 months depending on the cookie type.

CRM

Identify users’ specific email behaviours and performance. 24hrs hours to 18 months depending on the cookie type.

Third party access to the cookies

Facebook Marketing Pixel – To measure the Facebook marketing activity and track behaviour from advert to website

Google Analytics Tagging – To measure traffic from various sources plus conversion activity on the website

How to turn off all cookies and consequences of doing so. If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information

Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

How to contact us

Please contact us via the contact details on our website, https://mollies.com/, if you have any questions about this cookie policy or the information we hold about you.

Changes to this policy

This policy was published on 24 May 2021. We may change this policy from time to time, when we do, we will inform you via our website and, where appropriate, notify you by email or when you next log onto our app.

Please read these license terms carefully

By downloading the app and by clicking on the “I agree” button you acknowledge you have read and agree to these terms which will bind you.

If you do not agree to these terms, do not click on the “I agree” button and you will be unable to use the app.

Who are we and what this agreement does

Mollie’s Motels Limited of 103 Mount Street, 4th Floor, London, England, W1K 2TJ (we, us or our in this agreement) license you to use:

  • Mollie’s (version 3.0.0) mobile application software, the data supplied with the software (app) and any updates or supplements to it.
  • The service you connect to via the app and the content we provide to you through it (Service) as permitted in these terms.

Your privacy

We only use any personal data we collect through your use of the app and the Services in the ways set out in our privacy policy:  https://www.mollies.com/policies-pages/

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the app or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Additional terms for specific services

In addition, the Service set out below will be governed by the following terms of use:

ServiceLink to terms
Booking a room in our motelhttps://www.mollies.com/policies-pages/

 

App store terms also apply

In these terms, we refer to the site that you download the app from as the app store and we refer to their rules and policies as the app store rules. You must comply with the app store rules as well as these terms.

Operating system requirements

This app requires a mobile with a minimum of 200MB of storage or 3GB RAM memory and iOS (version 12.4 or newer) or Android (version 6 or newer) operating system.

Support for the app and how to tell us about problems

If you want to learn more about the app or the Service or have any problems using them please contact us via our website, https://www.mollies.com/.

Contact us (including with complaints). If you think the app or the Services are faulty or misdescribed or wish to contact us for any other reason, please email our customer service team at https://www.mollies.com/.

How we will communicate with you. If we have to contact you we will do so by email, by SMS or by prepaid post, using the contact details you have provided to us.

How you may use the app, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:

  • Download a copy of the app and view, use and display the app and the Service on such devices for your personal purposes only.
  • Use any Documentation to support your permitted use of the app and the Service.
  • Receive and use any free supplementary software code or update of the app incorporating “patches” and corrections of errors as we may provide to you.

You must be 18 to accept these terms and download the app

You must be 18 or over to accept these terms and download the app.

You may not transfer the app to someone else

We are giving you personally the right to use the app and the Service as set out above. You may not otherwise transfer the app or the Service to someone else, whether for money, for anything else or for free.

If you sell any device on which the app is installed, you must remove the app from it.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will give you at least thirty (30) days’ notice of any change by sending you an email with details of the change or notifying you of a change when you next start the app.

If you do not accept the notified changes you may continue to use the app and the Service in accordance with the existing terms but certain new features may not be available to you.

Updates to the app and changes to the service

From time to time we may automatically update the app and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the app for these reasons.

Updates will either download automatically or you may need to trigger them yourself, depending on your device, its settings and the app store.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the app and the Services.

The app will always work with the current or previous version of the operating system (as it may be updated from time to time).

Digital entry

If you choose to use our self-service functionality via the app, you will be provided with a digital key, the Digital Key, to access your room. Digital keys will be linked to the email address you made the initial booking with and will be available to you when selecting the “check-in” function on the app. Once check-in has been completed your Digital Key will be activated until such time as you check out.

The Digital Key can also be used to unlock corridor doors required to get to your room.

You may share the Digital Key with additional guests sharing the same room as you by selecting the “share key” function on the app and selecting a contact from your phone’s contact list. The additional user of the Digital Key will be required to abide by these terms.

You and any additional user (as applicable) are solely responsible for ensuring that you keep your device (and your password to access your device) secure in order to avoid any mis-use of the Digital Key.

You and any additional user (as applicable) are solely responsible for any unauthorised use of the Digital Key as a result of you failing to keep the Digital Key and your device secure.

Electric vehicle charging functionality

If you have booked an electric vehicle charging point as part of your booking you can access this by selecting the “EV charging” function on the app. The app will then activate the electric vehicle charging point and thereafter you will be able to plug in your car, start charge and stop charge via the app. The electric vehicle charging point is made available to you free of charge. We do not guarantee that an electric vehicle charging point will be available to you nor do we accept liability of any nature for any loss, costs or damage caused by any use and/or misuse of the electric vehicle charging point except when caused by our negligence.

If someone else owns the phone or device you are using

If you download or stream the app onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

We may collect technical data about your device

By using the app or any of the Services, you agree to us collecting and using technical information about the devices you use the app on and related software, hardware and peripherals to improve our products and to provide any Services to you.

We are not responsible for other websites you link to

The app or any Service may contain links to other independent websites which are not provided by us.

Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Licence restrictions

You agree that you will:

  • not rent, lease, sub-license, loan, provide, or otherwise make available, the app or the Services in any form, in whole or in part to any person without prior written consent from us;
  • not copy the app, Documentation or Services, except as part of the normal use of the app or where it is necessary for the purpose of back-up or operational security;
  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the app, Documentation or Services nor permit the app or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the app and the Services on devices as permitted in these terms;
  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the app or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the app to obtain the information necessary to create an independent program that can be operated with the app or with another

program (Permitted Objective), and provided that the information obtained by you during such activities:

  is not disclosed or communicated without our prior written consent to any third party to

whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and

  is not used to create any software that is substantially similar in its expression to the app; is kept secure; and• is used only for the Permitted Objective; and

  comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the app or any Service.

Acceptable use restrictions

You must:

  • not use the app or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the app, any Service or any operating system;
  • not infringe our intellectual property rights or those of any third party in relation to your use of the app or any Service (to the extent that such use is not licensed by these terms);
  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the app or any Service;
  • not use the app or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  • not collect or harvest any information or data from any Service or our systems or attempt to

decipher any transmissions to or from the servers running any Service.

Intellectual property rights

All intellectual property rights in the app, the Documentation, and the Services throughout the world belong to us (or our licensors) and the rights in the app and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the app, the Documentation or the Services other than the right to use them in accordance with these terms.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The app is for domestic and private use. If you use the app for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the app and the Services. The app and the Services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the app or the Service. Although we make reasonable efforts to update the information provided by the app and the Service, we make no representations, warranties or guarantees, whether express or implied, that

such information is accurate, complete or up to date. Please back-up content and data used with the app. We recommend that you back up any content and data used in connection with the app, to protect yourself in case of problems with the app or the Service.

Check that the app and the Services are suitable for you. The app and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the app and the Services (as described on the app store site and in the Documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the app or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

We may end your tights to use the app and service if you break these terms

We may end your rights to use the app and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the app and Services:

  • You must stop all activities authorised by these terms, including your use of the app and any Services.
  • You must delete or remove the app from all devices in your possession and immediately destroy all copies of the app which you have and confirm to us that you have done this.
  • We may remotely access your devices and remove the app from them and cease providing you with access to the Services.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings

These terms are governed by English law and you can bring legal proceedings in respect of these terms in the English courts. If you live in Scotland, you can bring legal proceedings in respect of these terms in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of these terms in either the Northern Irish or the English courts.

These Terms set out the basis on which we will accept online bookings of motel rooms in any Mollie’s Motel in the United Kingdom, to the exclusion of all other general terms and conditions. If you do not agree with these Terms, then you should not submit proceed with your Booking application to make a Booking (all capitalised terms as defined below). You should print and save a copy of these Terms for future reference. We amend these Terms from time to time and every time you make a Booking you should check these Terms to ensure you understand the terms that apply at that time.

1. Interpretation

 1.1.     “app” means Mollie’s (version 3.0.0) mobile application software, the data supplied with the software and any updates or supplements to it which allows a customer to make a reservation in Mollie’s restaurants or motels.

1.2.     “Booking application” means your request for us to provide the motel room, submitted via the Website or the app.

1.3.     “Booking” means a booking in relation to the motel room which is confirmed by us in accordance with clause 4.1 and “Book” and “Booked” will be interpreted accordingly.

1.4.     “Charges” means the charges payable by you in relation to the Booking, as set out on the app or the Website.

1.5.     “Electric Vehicle Charging Points” means the electric vehicle charging points on Mollie’s Premises provided by Mollie’s free of charge as part of your room Booking.

1.6.     “Event Outside Our Control” has the meaning set out in clause 11.

1.7.     “Mollie’s” means Mollie’s Motels Limited (address and details below) and its subsidiary and associated companies and is also referred to as “we”, “us” or “our” throughout these Terms.

1.8.     “Premises” means the Mollie’s Motel and Diner, including its grounds, car parks and access roads.

1.9.     “Terms” means these terms and conditions.

1.10.     “Website” means our website at https://www.mollies.com.

1.11.     References to “you” and “your” mean you.

1.12.     References to the singular include the plural and vice versa.

2. About us

2.1.     We are Mollie’s Motels Limited (registered company number 09319471).

2.2.     We operate the app and the Website.

2.3.     Our registered office is at 103 Mount Street, 4th Floor, London, England, W1K 2TJ.

2.4.     Our VAT Registration No. GB 367 8560 50.

2.5.     If you need to contact us for any reason at all in relation to the Booking, you can contact us using the contact details on the app or the Website.

3. Use of your personal information

3.1.     We will use your personal information in accordance with our privacy policy which can be viewed at https://www.mollies.com/policies-pages/. Please take time to read this as it contains important terms which apply to you.

4. Use of the app or website

4.1.     Your use of the app or the Website is governed by our app terms which can be viewed at https://www.mollies.com/policies-pages/ and website terms and conditions which can be viewed at https://www.mollies.com/policies-pages/. Please take the time to read these, as they include important terms which apply to you.

5. Acceptance of your booking

5.1.     The decision to accept your Booking application shall be at our sole discretion and a Booking shall not be made until you have received an email from us confirming the Booking.

5.2.     We have the right to refuse any Booking application. We reserve the right to verify or require proof of all information given in the Booking application. Any fraudulent or wrongful information given in order to obtain a Booking could result in the cancellation of your Booking.

5.3.     We only accept Bookings by people over the age of 18. By submitting the Booking application, you warrant that you are aged 18 or over.

6. Changing your booking

6.1.     If you wish to make a change to your booking, please contact us using the contact details on the app or the Website.

7. Check-in and check-out

7.1.     Unless otherwise agreed with us or booked specifically, check-in is permitted from 3.30pm and we kindly ask that all guests depart no later than 11am.

7.2.     We encourage you to use the self-service functionality (the “Digital Key”) on our app to manage the check-in and check out process. In the event you do not wish to use the self-service functionality on our app you will be able to check-in and check out at the motel reception.

7.3.     In the event you use the Digital Key you are solely responsible for ensuring that you keep your device (and your password to access your device) secure in order to avoid any mis-use of the Digital Key, and you are solely responsible for any unauthorised use of the Digital Key as a result of you failing to keep the Digital Key and your device secure.

 

8. Limitation of liability

8.1.     We are responsible to you for any loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence but we are not responsible for loss or damage caused by other factors including loss or damage caused by you or a third party not involved on our behalf with the Booking.

8.2.     You bring all personal belongings to the Premises at your own risk. We accept no liability for loss or damage to property which is not caused by the negligence of us or our employees.

8.3.     You park your car on the Premises at your own risk. We accept no liability for loss or damage to your car and its contents which is not caused by the negligence of us or our employees.

 8.4.     Nothing in these Terms will exclude or limit our liability for fraud or death or personal injury caused by our negligence.

 

9. Charges

9.1.     You acknowledge that by submitting your Booking application, you will be obliged to pay Charges if your Booking application is accepted by us.

9.2.     The Charges payable are indicated to you when you submit your Booking application and are exclusive of all meals, mini bar, drinks and other extras.

9.3.     The Charges must be paid in advance when you submit the Booking application.

9.4.     You can pay the Charges by debit card or credit card. We accept all major credit and debit cards.

9.5.     When making a Booking application we require you to create a customer profile to complete the Booking.

 

10. Electric vehicle charging points

10.1.     As part of your Booking you will be entitled to use the Electric Vehicle Charging Points if you so wish by selecting this option when placing your Booking.

10.2.     The Electric Vehicle Charging Points are provided free of charge. We do not guarantee that an Electric Vehicle Charging Point will be available to you nor do we accept liability of any nature for any loss, costs or damage caused by any use and/or misuse of the Electric Vehicle Charging Point, except when caused by our negligence.

11. Cancellation by us

11.1.     We reserve the right to cancel the Booking with immediate effect by giving you written notice if: 11.1.1 you break these Terms in any way; or 11.1.2 acting reasonably, we consider that your conduct is likely to damage the reputation or interests of us or is likely to be a nuisance to other guests of the Premises, whether or not such conduct is the subject of a complaint by another other person.

11.2.     We may also cancel the Booking in accordance with clause 12 if we are affected by an Event Outside Our Control.

12. Events beyond our reasonable control

12.1.     We will not be responsible for any loss you suffer if we are unable to provide the Booking due to Events Outside Our Control.

12.2.     An Event Outside Our Control is any event beyond our reasonable control and includes natural disasters, a government’s actions, war or national emergency, acts of terrorism, protests, riot, fire, explosion, flood, an epidemic, lock-outs, strikes or other labour disputes (whether or not they relate to our workforce), restraints or delays affecting carriers or not being able to get supplies of suitable materials on time or at all or a pandemic.

12.3.     If an Event Outside Our Control prevents us from providing your Booking then we will notify you as soon as reasonably possible, cancel the Booking and refund to you the Charges which you have already pre-paid to us.

13. Cancellation by you and no shows

13.1.     You may cancel your Booking in accordance with the cancellation policy set out in the confirmation email sent to you after making your Booking.

13.2.     If you cancel your Booking or you fail to turn up for your Booking any refunds payable shall be in accordance with the cancellation policy set out in the confirmation email sent to you after making your Booking.

14. Change to terms

14.1.     We may change these Terms at any time.

14.2.     When changes to these Terms affect a Booking you have made, we will give you reasonable notice of the changes that we plan to make. If you are not happy with the changes you may cancel your Booking and receive a refund of the Charges.

 

15. Our rooms

15.1.     The images of our rooms and facilities on our app and Website are for illustrative purposes only. Each part of Mollie’s is slightly different and your room or the facilities you use during your stay may vary slightly from those images. If your reservation is for a particular type of room, we will try to accommodate specific room requests, however we cannot guarantee that you will be able to stay in a specific room during your stay.

16. Accessible rooms

16.1.     Please let us know at the time of making the Booking application if you require an accessible room or if you require any additional assistance when arriving at the Premises.

16.2.     Fire evacuation procedures are displayed on the back of the bedroom door and guests are reminded to inform reception if they would require any assistance in the event of a fire evacuation or any other emergency.

17. Noise

17.1.     All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the motel or while in the surrounding area.

18. No smoking

18.1.     No smoking or vaping is permitted inside Mollie’s at any time, whether in your room or elsewhere. Mollie’s has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your Booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.

19. No pets

19.1.     No animals will be allowed in Mollie’s except for service dogs or service animals. We reserve the right to charge the card you have used to secure your Booking a reasonable fee in respect of any damage or specialist cleaning that may be required. We also reserve the right to terminate the remainder of your stay in the event that an animal is causing disturbance.

 

20. Accidents

20.1.     Guests must report any accident or injury they or their guests may have while on the Premises immediately to a member of management and within twenty-four (24) hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.

21. Damage

21.1.     We kindly ask that all guests respect our rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your Booking a reasonable fee in respect of such damage and/ or missing items.

22. Copyright and trademarks

22.1.     All guests shall not use the names, logos, colours, trade marks, service marks, photographs, trade dress, or other identifying features of Mollie’s without obtaining our specific prior written approval as to the specific use.

22.2.     Guests expressly recognise that the Mollie’s marks are the valid, unique and exclusive property of Mollie’s. Guests may not produce or create, or authorise others to produce or create, the Mollie’s marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations, email messages, etc.) that utilise the Mollie’s marks without our prior written consent.

23. Transfer of these terms

23.1.     We may transfer the benefit of our rights in connection with the Booking and may subcontract our obligations in connection with the Booking.

23.2.     You cannot transfer your rights or obligations in relation to the Booking to any other person.

24. Your legal rights

24.1.     As a consumer, you have legal rights in relation to the Booking which is not affected by these Terms. Advice is available on your rights from your local Citizen’s Advice Bureau.

24.2.     The Consumer Contract (Cancellation, Information and Additional Payments) Regulations 2013 apply to the Booking but because of the nature of the Booking and the effect of Regulation 28, the right to cancel the Booking under those Regulations will not apply.

 

25. Third party rights

25.1.     The parties do not intend that any of these terms will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

26. Other important terms

26.1.     Each paragraph of these Terms operates separately and if a court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

26.2.     Only you and we will be entitled to enforce these Terms and it is not intended that any third party will have any rights under or in connection with them.

26.3.     If we fail to insist that you comply with your obligations under these Terms or we don’t enforce our rights or we delay in doing so, that does not mean that we have waived those rights or that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing and that will not mean that we automatically waive any other or later default by you.

27. Governing law and jurisdiction of the courts

27.1.     These Terms are governed by English law and you can bring legal proceedings in respect of the Booking in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Booking in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Booking in either the Northern Irish or the English courts.

Welcome to Mollie’s privacy policy. Mollie’s respects your privacy and is committed to protecting your personal data. This privacy policy (together with our Booking Terms, Website Terms and app Terms) tells you about your privacy rights and how the law protects you.

1. Important information

Purpose of this privacy policy[1] 

This privacy policy aims to give you information on how Mollie’s collects and processes any personal data we collect from you (either directly or via third parties), or that you provide to us through your use of our app or website. We may receive your personal data via the following routes:

  1. Direct interactions. You may give us your Identity, Contact and Financial Data by registering as a User on our app, submitting a booking application for our motel or booking a table at our restaurant;
  2. Automated technologies or interactions. As you interact with our app and website, we will automatically collect Technical, Profile and Usage Data about your equipment, browsing actions and patterns; and
  3. Third parties or publicly available sources. Further details on the ways in which we may receive your personal data is set out in section 3 below. This website is not intended for children and we do not knowingly collect data relating to children unless necessary for the provision of providing accommodation and/or a table reservation. It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

“Controller” means Mollie’s Motels Limited.  The Controller is responsible for your personal data (collectively referred to as “Mollie’s”, “we”, “us” or “our” in this privacy policy).

If you have any questions about this privacy policy or our privacy practices, please contact us via the contact details on our website, https://mollies.com/, or you may write to us at the following address:   Mollie’s Motels Limited, 103 Mount Street, 4th Floor, London, England, W1K 2TJ.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

2. Changes to this privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email or when you next log onto our app. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the app. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

This website and our app may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our app and/or website, we encourage you to read the privacy policy of every website you visit.

3. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier, title, date of birth, photos/images and gender.
  • Contact Data includes billing address, delivery address, physical address(es), postcode, email address and telephone numbers.
  • Financial Data includes bank account details and your debit/ credit card information.
  • Transaction Data includes details of the properties where you have stayed, date of arrival and departure and goods and services purchased.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our app or this website.
  • Profile Data includes your username, purchases or orders made by you, your interests, preferences, feedback, details of any special occasions such as anniversaries, and/or survey responses.
  • Usage Data includes details of your use of our app or website.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. We may collect Special Categories of Personal Data about you, this includes information about your health, for example allergies or other health conditions.

4. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by registering as a user on our app, or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • create an account on our app;
    • making a reservation for our restaurant;
    • make a reservation for our motel;
    • purchase items in our restaurant and general store or via third party online ordering providers
    • reach out to us through other means, such as social media;
    • request marketing to be sent to you; or
    • give us feedback or contact us.
  • Automated technologies or interactions. As you interact with our app and website, we will automatically collect Technical, Profile and Usage Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, usage and feedback logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy https://www.mollies.com/policies-pages/ for further details.
  • Third Parties. We will receive personal data about you from various third parties as set out below:
Purpose/ActivityType of data
Table Reservation System
  • Profile information submitted as part of a table reservation including name, email, phone number, date of birth
Property Management System
  • Profile information submitted as part of a room booking including name, email, phone number, date of birth
  • This covers bookings made via any channel including, but not limited to, Direct, Booking Engine, Online Travel Agents such as Booking.com or Expedia
Guest Database / CRM
  • Profile information submitted as part of a room booking or table reservation including name, email, phone number, date of birth
  • Booking and purchase history from hotel stays and restaurant visits
Pay-at-Table
  • Profile information submitted as part of a digital payment in a restaurant or food and beverage outlet including name and email
Payment gateway
  • Profile information submitted as part of a payment including name, email and billing details
app
  • Profile information and any further information provided directly by the user in regards to any query or request submitted to Mollie’s via the chat feature or other methods of communication
Google Analytics
  • Information related to tracking and targeting features
Facebook
  • Information related to tracking and targeting features

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://www.mollies.com/policies-pages/.

5. How we use your personal data

We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data in the following circumstances:

  • Where you have consented before the processing.
  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation. We will only send you direct marketing communications by email if we have your consent or where we have previously given you an opportunity to object to the provision of direct marketing by email in the course of a sale or negotiations for sale of a product or service with you and you have not objected. Where the latter occurs, we will only send you marketing communications about the same or similar products and services which we feel may be of interest to you. You have the right to withdraw consent and/or indicate you no longer wish to receive marketing communications from us at any time by contacting us. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest.

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
To acknowledge, confirm and deal with your restaurant booking or motel booking.(a) Identity

(b) Contact

(c) Technical

(d) Financial

(e) Profile

(a) Performance of a contract with you.

(b) Necessary for our legitimate interest.

Creating a user account on our app and website to allow you to make reservations for our restaurants and motels, take advantage of special offers, and manage your personal settings.(a) Identity

(b) Contact

(c) Technical

(d) Financial

(e) Profile

(a) Performance of a contract with you.

(b) Necessary for our legitimate interest.

To manage our relationship with you including notifying you of changes to your restaurant and motel booking, sending you a questionnaire   or where we are asked to deal with any enquiries or complaints you make.(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Your consent.

(b) Performance of a contract with you.

(c) Necessary for our legitimate interest.

(d) Necessary to comply with legal obligations.

Storing and using data to improve our data models and algorithms.(a) Financial

(b) Transaction

(c) Technical

Necessary for our legitimate interests (to train and improve the accuracy of our data models and analytics and to improve our service).
To administer and protect our business and our software including troubleshooting, data analysis and system testing.(a) Identity

(b) Contact

(c) Technical

(d) Usage

Necessary for our legitimate interests (for running our business, provision of administration, IT services and network security).

6. Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. UK-651139447.8 7 5. DISCLOSURES OF YOUR PERSONAL DATA We may share your personal data with the parties set out below for the Purposes set out in the table above. |

  • External Third Parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International transfers

We may transfer your personal data to the following which are located outside the United Kingdom (UK) and European Economic Area (EEA) as follows: United States of America 

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

9. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory or other requirements. UK-651139447.8 8 In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 

10. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to: Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data’s accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable UK-651139447.8 9 format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. Glossary

app means Mollie’s (version 2.1.0) mobile application software, the data supplied with the software and any updates or supplements to it which allows a customer to make a reservation in our restaurants or motels.

Lawful bias

Consent means that you have given us permission (your consent) to process your personal data for one or more specific purposes. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. UK-651139447.8 10 Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Third parties

External third parties

The names of external third parties may vary from time to time. In the event the categories of external third parties change we will update this privacy policy accordingly to reflect such changes. For further information on external third parties please contact Mollie’s directly at welcome@mollies.com

  • Payment gateway – Data Controller (EEA)
  • Table reservation system – Data Processor (US)
  • Property management system – Data Processor (EEA)
  • Room booking engine – Data Processor (EEA)
  • Online ordering platform (which includes take away transactions, general store purchases, and 3rd party online ordering such as Deliveroo) – Data
  • Processor (US and UK)
  • Customer relationship management system – • Data Processor (EEA)
  • Guest messaging platform – Data Processor (UK) • IT networking and WiFi provider – Data Processor (UK)
  • Housekeeping system – Data Processor (EEA)
  • Gift card and voucher system – Data Processor (UK)

1. About our terms

1.1.     These terms and conditions of use (Terms) explain how you may use this website https://www.mollies.com/ and any of its content (Site). These Terms apply between Mollie’s Motels Limited (we, us or our) and you, the person accessing or using the Site (you or your).

1.2.     You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.

1.3.     These Terms apply to any parts of the Site, its functionality and content provided to you free of charge for information purposes only.

1.4.     If you book a room from the Site separate terms and conditions will apply as set out here https://www.mollies.com/policies-pages/. 

2. About us

2.1.     We are Mollie’s Motels Limited, a company registered in England and Wales under company registration number 09319471 and have our registered office at 103 Mount Street, 4th Floor, London, England, W1K 2TJ. Our VAT registration number is GB 367 8560 50.

2.2.     If you have any questions about the Site, please contact us via the contact details on our website, https://mollies.com/, or you may write to us at the following address:   Mollie’s Motels Limited, 103 Mount Street, 4th Floor, London, England, W1K 2TJ.

3. Using the site

3.1.     The Site is for your personal use only.

3.2.     You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.

3.3.     We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

3.4.     As a condition of your use of the Site, you agree not to:

          3.4.1.     misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-ofservice attack);

          3.4.2.     attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site;

          3.4.3.     use the Site for any purpose that is unlawful under any applicable law;

          3.4.4.     commit any act of fraud;

          3.4.5.     distribute viruses or malware or other similar harmful software code;

          3.4.6.     purposes of promoting unsolicited advertising or sending spam;

          3.4.7.     simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);

          3.4.8.     use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;

          3.4.9.     use the Site in any manner that harms minors;

          3.4.10.     promote any unlawful activity;

          3.4.11.     represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing; or

          3.4.12 attempt to circumvent password or user authentication methods.

3.5.     We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.

4. Registration and password security

4.1.     Use of the Site may require registration, particularly in order to access restricted areas of the Site, for example, when you download our mobile application or book a room with us.

4.2.     We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.

4.3.     You are responsible for making sure that your password and any other account details are kept secure and confidential.

4.4.     If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.

4.5.     Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available at https://www.mollies.com/policies-pages/.

 

5. Infringing content

5.1.     We will use reasonable efforts to:

          5.1.1.     delete accounts which are being used in an inappropriate manner or in breach of these Terms; and

          5.1.2.     identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of these Terms. when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.

5.2.     If you believe that any content which is distributed or published by the Site is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.

 

6. Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at https://www.mollies.com/policies-pages/ which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

 

7. Ownership, use and intellectual property rights

7.1.     The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and/or our licensors.

7.2.     We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

7.3.     Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.

 

8. Submitting information to the site

8.1.     While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.

8.2.     Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

 

9. Accuracy of information and availability of the site

9.1.     We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

9.2.     We may suspend or terminate access or operation of the Site at any time as we see fit.

9.3.     Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgement when using our Site and its Content.

9.4.     While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.

 

10. Linking and framing

10.1.     You may create a link to our Site from another website without our prior written consent provided no such link:

          10.1.1.     creates a frame or any other browser or border environment around the content of our Site;

          10.1.2.     implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;

          10.1.3.     displays any of the trademarks or logos used on our Site without our permission or that of the owner of such trademarks or logos; or

          10.1.4.     is placed on a website that itself breaches these Terms.

10.2.     We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.

 You may not use our trade marks, logos or trade names except in accordance with these Terms. Where we give permission to use our trade marks, logos or trade names, you shall do so only in accordance with our brand guidelines, which are provided on request.

 

11. Using our name and logo

You may not use our trade marks, logos or trade names except in accordance with these Terms. Where we give permission to use our trade marks, logos or trade names, you shall do so only in accordance with our brand guidelines, which are provided on request.

 

12. Breach

We shall apply these Terms in our absolute discretion. In the event of your breach of these Terms we may terminate or suspend your use of the Site, remove or edit any submissions, disclose submissions or any other communication to users of our Site by you to law enforcement authorities or take any action we consider necessary to remedy the breach.

 

13. Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

 

14. Limitation on our liability

14.1.     Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

          14.1.1.     losses that were not foreseeable to you and us when these Terms were formed;

          14.1.2.     losses that were not caused by any breach on our part;

          14.1.3.     business losses; and

          14.1.4.     losses to non-consumers.

 

15. Events beyond our control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics.

 

16. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

 

17. Variation

17.1.     No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause17.

17.2.     We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

18. Disputes

18.1.     We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.

18.2.     These Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Gift Cards

Mollie’s has separate gift cards for our Motel and for our Diner & Drive Thru. These gift cards cannot be used interchangeably. If you purchase a Motel gift card, it is only valid to be used at Mollie’s Motel for a stay. If you purchase a Mollie’s Diner & Drive Thru gift card, it is only valid for use in our Diner & Drive Thru. The below terms and conditions apply to both our Motel gift cards and our Diner and Drive Thru gift cards.

The gift cards cannot be exchanged or refunded for monetary value. The monetary value on your Mollie’s Gift Card can be used as full or part payment for Mollie’s products and services. All money uploaded on your Mollie’s Gift Card must be used by the expiry date as stated. Any balance left on the Mollie’s Gift Card after this date will be forfeited and cannot be refunded. We reserve the right to correct or amend the remaining balance in your account if we believe an error has occurred. If you wish to discuss such a correction or amendment to your account balance, please contact our team.

You must be present with your Mollie’s Gift Card when you make purchases in a Mollie’s Diner or Drive Thru. 

Mollie’s Gift Cards may not be sold, exchanged or used for any other purpose, except as specified in these terms, without Mollie’s written permission. We do not warrant or represent that your Mollie’s Gift Card will always be accepted. For example, in the unlikely event of a failure of our IT and communications systems, we may not be able to accept Mollie’s Gift Cards as payment during such a system failure.

We reserve the right to refuse to accept a Mollie’s Gift Card or to limit the use of a Mollie’s Gift Card if we deem it to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. We may withdraw or cancel your Mollie’s Gift Card or take any other action we may deem appropriate if we suspect fraud, misconduct or unauthorised use of your Mollie’s Gift Card. The Mollie’s Gift Card shall become invalid once cancelled, and you will not be able to redeem the balance on your Mollie’s Gift Card. We reserve the right to withdraw the Gift Card scheme on notice, and such changes will be posted on our website.

Mollie’s Brunch Club 

Mollie’s Brunch Club is valid Monday to Friday (excluding Bank Holidays) from 10:00 am to 14:00 pm, when you eat at Mollie’s Diner Oxfordshire and Bristol. The offer entitles you to a choice of breakfast item and drink (soft drink, hot drink or shake) detailed on the Brunch Club Menu for a set price.

This offer is not valid in conjunction with any other offers and only available for guests dining in our restaurant and not available through any other platforms such as Grab and Go, Deliveroo, Uber Eats or Just Eat.

Mollie’s Management reserves the right to amend or discontinue this offer at any time.

Mollie’s Waffle Wednesdays

Mollie’s Waffles Wednesdays is valid on Wednesdays (excluding Bank Holidays) from 12:00 pm until 21:30 pm, when you eat at Mollie’s Diner Oxfordshire and Bristol. The offer entitles you to a choice of waffle and drink (soft drink, hot drink or shake) detailed on the Waffle Wednesday menu for a set price.

This offer is not valid in conjunction with any other offers and only available for guests dining in our restaurant and not available through any other platforms such as Grab and Go, Deliveroo, Uber Eats or Just Eat. 

Mollie’s Management reserves the right to amend or discontinue this offer at any time.