Check-in and checkout
Check-in and access to your room is via the Mollie’s app which enables keyless entry to your room. Check-in is from 3:30 pm and your room key will only be activated once you have checked in.
Checkout is at 11:00am and use of your room key will automatically be deactivated from this time.
The Mollie’s app is downloadable from the App Store and Google Play.
You can cancel your booking up to 24 hours before check-in, using the Mollie’s app or website. If you wish to change the date of your stay please cancel and rebook.
If you require any assistance, visit Contact.
All our rooms are prepaid and if you cancel your reservation within 24 hours of check-in, you will not be refunded the cost of your room.
Room booking is available through the Mollie’s app and website. If you are booking multiple rooms, these must be processed one at a time.
All standard and accessible rooms sleep two people with a super king-size bed. For a limited period, twin beds will not be available. Bunk rooms sleep up to four people in single beds (placed one above the other).
The maximum amount of people bookable at one time is four, who will be allocated a bunk room, if one is available. Children under 18 are required to be accompanied by an adult.
All rooms have Egyptian cotton sheets, rainforest showers, air-conditioning and Cowshed products in the bathrooms. Complimentary hair dryers and an iron/ ironing board are available to borrow from our General Store.
Sheets and towels will only be changed if you leave the ‘make up my room’ sign on the door.
If you require an interconnecting room, please make a note through the room requests box when making both bookings. If we are unable to accommodate your request, we will be in touch.
If you require an accessible room, please make a note through the room requests box when making your booking. If we are unable to accommodate your request, we will be in touch.
If you are booking multiple rooms, these must be processed one at a time.
Interconnecting rooms for families are available, please make a note through the room requests box when making both room bookings. If we are unable to accommodate your request, we will be in touch.
Children under 18 are required to be accompanied by an adult. Family bookings requiring multiple rooms will need an adult to be booked into each of the rooms.
If you need a cot (for children under two years old), please make a note through the room requests box when making your booking and if we are unable to accommodate your request we will be in touch.
If you are booking multiple rooms, these must be processed one at a time.
Group bookings of five rooms or more will need to be requested through the Contact form which can be found here.
There are 106 free parking spaces outside both the Motel and Diner including motorcycle spaces.
Download the app to receive free wifi in the Motel, General Store and Diner.
No smoking or vaping is permitted inside Mollie’s at any time, whether in your room or elsewhere. Mollie’s has designated smoking areas and our team will happily advise you of their location.
Unfortunately, with the exception of service dogs or service animals, we do not allow pets at Mollie’s.
The General Store has a lounge area where both motel guests and non-motel guests can work or relax. Complimentary tea and filter coffee are available throughout the day for guests, as well as access to wifi and multiple charging points.
Mollie’s General Store stocks everyday essentials from charging cables to skincare products.
We cater for allergies. Please make our team aware and they can help you with your order.
Mollie’s Breakfast Club – Terms and Conditions:
Mollie’s Breakfast Club is valid Monday to Friday from 8am to 12pm, when you eat in our Diner.
To join Mollie’s Breakfast Club and benefit from the reward scheme, you will need to register online via our form and be issued with a Mollie’s Breakfast Club card.
Joining Mollie’s Breakfast Club is free. Stamps collected under the reward scheme have no cash value and cannot be redeemed for cash.
Each Breakfast Club card is registered to one individual only and may not be sold, transferred or assigned, or shared with, family, friends or others. Individuals must be aged 18 or over to register.
Mollie’s Breakfast Club offer is not valid in conjunction with any other offers.
The Breakfast Club reward scheme is limited to one stamp per visit per day. You must have your Breakfast Club card stamped on each participating visit.
Breakfast Club members will receive one hot drink of your choice from our breakfast menu and one mini waffle with maple syrup, when they buy a food item off of our breakfast menu, this offer is not valid when buying drinks only. Your Breakfast Club card must be shown to redeem any reward.
After your 5th participating visit, Breakfast Club members can redeem a free breakfast of their choice from our breakfast menu between the hours of 8am and 12pm Monday to Friday.
After your 10th participating visit, Breakfast Club members can redeem a free bottle of house wine to drink with any meal at Mollie’s Diner, any day of the week, within licensed hours. To receive the bottle of house wine you must be over the age of 18 and produce an appropriate idea if questioned. After your 15th participating visit, Breakfast Club members can redeem a free night’s stay in a double bedroom at Mollie’s Motel Buckland, Sunday to Thursday and subject to availability. To redeem, email us at firstname.lastname@example.org or visit our Motel reception. Your completed stamp card must be presented on arrival. We reserve the right to provide an alternative date if your first choice is not available.
If a Breakfast Club card is lost for any reason, you will need to speak to the General Manager onsite who can provide you with a new card and confirm any tracked visits and reward entitlements earned.
Mollie’s reserves the right to refuse any rewards that don’t corroborate with our internal records.
Mollie’s reserves the right to terminate your account and/or your participation in Mollie’s Breakfast Club if Mollie’s believes that you have violated these Terms and Conditions or that the use of your card is unauthorised, fraudulent or otherwise unlawful or in violation of these Terms and Conditions.
The Breakfast Club card will remain valid until 30th June 2021, at which point it will expire, together with any rewards not yet redeemed. Mollie’s reserves the right to terminate, discontinue, cancel or amend the rewards scheme at any time and in its sole discretion without notice to you.
Gift Card – Terms and Conditions:
Mollie’s has separate gift cards for our Motel and for our Diner & Drive Thru. These gift cards cannot be used interchangably. If you purchase a Motel gift card, it is only valid to be used at Mollie’s Motel for a stay. If you purchase a Mollie’s Diner & Drive Thru gift card, it is only valid for use in our Diner & Drive Thru. The below terms and conditions apply to both our Motel gift cards and our Diner and Drive Thru gift cards.
The gift cards cannot be exchanged or refunded for monetary value and are only valid for use in our Diner and Drive Thru. The monetary value on your Mollie’s Gift Card can be used as full or part payment for Mollie’s products and services in our Diner and Drive Thru. All money uploaded on your Mollie’s Gift Card must be used by the expiry date as stated. Any balance left on the Mollie’s Gift Card after this date will be forfeited and cannot be refunded. We reserve the right to correct or amend the remaining balance in your account if we believe an error has occurred. If you wish to discuss such a correction or amendment to your account balance, please contact our team.
You must be present with your Mollie’s Gift Card when you make purchases in a Mollie’s Diner or Drive Thru. You should treat your Mollie’s Gift Card as cash for any purchases. Please note that the Mollie’s Gift Card cannot be used for our Motel to purchase products on the Websites or App.
Mollie’s Gift Cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms, without Mollie’s written permission. We do not warrant or represent that your Mollie’s Gift Card will always be accepted. For example, in the unlikely event of a failure of our IT and communications systems, we may not be able to accept Mollie’s Gift Cards as payment during such a system failure.
We reserve the right to refuse to accept a Mollie’s Gift Card or to limit the use of a Mollie’s Gift Card if we deem it to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. We may withdraw or cancel your Mollie’s Gift Card or take any other action we may deem appropriate if we suspect fraud, misconduct or unauthorised use of your Mollie’s Gift Card. The Mollie’s Gift Card shall become invalid once canceled, and you will not be able to redeem the balance on your Mollie’s Gift Card. We reserve the right to withdraw the Gift Card scheme on notice, and such changes will be posted on our website.
Double Up Deal – Gift Card
Our Double Deal Black Friday gift cards are valid for use via our Drive Thru or eating in our Diner. These gift cards are only valid from 2 January 2021 until 30 June 2021, at which point the balance will no longer be valid. This offer is only valid on one gift card per order.
Mollie’s Double Deal Black Friday gift cards cannot be used in conjunction with any other promotional offer at our Diner and Drive Thru except for the Mollie’s Breakfast Club scheme. Mollie’s Double Deal Black Friday gift cards cannot be used on bank holidays.
We have baby changing facilities and highchairs available as well as a Mini Mollie’s menu and colouring pack.
There are multiple inbuilt phone charging sockets in our diner.
Monthly Email Winners from Newsletters:
We run a monthly prize for a 1-night stay at Mollie’s Motel, for those who sign-up to our newsletters and open them. The winner is picked at random and will be notified via email by our reception team, if they do not respond within 7 days, Mollie’s will draw another winner at random. Subject to the winner still being subscribed at the time of the draw.
For feedback and general enquiries:
Speak to a member of staff
Call us on 01367 707777
Who we are
This website is operated by Mollie’s Motels Limited.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products
What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g to enable you to log into secure areas of our website, use a shopping cart or to make payments).
We use the following Cookies
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or to make payments.
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie Name Digital Marketing Agency
Identify users’ specific browsing behaviours and site performance. 24hrs hours to 18 months
depending on the cookie type.
Analytical or performance cookies
Identify users’ specific browsing behaviours and site performance. 24hrs hours to 18 months
depending on the cookie type.
Functionality Cookies Sevenrooms
Identify users’ specific browsing behaviours and site performance. 24hrs hours to 18 months
depending on the cookie type.
Identify users’ specific browsing behaviours and site performance. 24hrs hours to 18 months depending on the cookie type.
Targeting Cookies Facebook
Identify users’ specific browsing behaviours and site performance. 24hrs hours to 18 months depending on the cookie type.
Identify users’ specific email behaviours and performance. 24hrs hours to 18 months depending
on the cookie type.
Third party access to the cookies
Facebook Marketing Pixel – To measure the Facebook marketing activity and track behaviour from advert to website
Google Analytics Tagging – To measure traffic from various sources plus conversion activity on the website
How to turn off all cookies and consequences of doing so. If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information
Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
How to contact us
Changes to this policy
This policy was published on 24 May 2021. We may change this policy from time to time, when we do, we will inform you via our website and, where appropriate, notify you by email or when you next log onto our App.
PLEASE READ THESE LICENCE TERMS CAREFULLY
By downloading the App and by clicking on the “Accept” button you acknowledge you have read and agree to these terms which will bind you.
If you do not agree to these terms, click on the “Reject” button.
WHO ARE WE AND WHAT THIS AGREEMENT DOES
Mollie’s Motels Limited of 103 Mount Street, 4th Floor, London, England, W1K 2TJ (we, us or our in this agreement) license you to use:
Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
ADDITIONAL TERMS FOR SPECIFIC SERVICES
Service Link to terms. Booking a room in our motel https://www.mollies.com/booking-terms-andconditions/
APP STORE TERMS ALSO APPLY
In these terms, we refer to the site that you download the App from as the app store and we refer to their rules and policies as the app store rules. You must comply with the app store rules as well as these terms.
OPERATING SYSTEM REQUIREMENTS
This app requires a mobile with a minimum of 200MB of storage or 3GB RAM memory and iOS (version 12.4 or newer) or Android (version 6 or newer) operating system.
SUPPORT FOR THE APP AND HOW TO TELL US ABOUT PROBLEMS
Support. If you want to learn more about the App or the Service or have any problems using them please contact us directly at email@example.com.
Contacting us (including with complaints). If you think the App or the Services are faulty or
misdescribed or wish to contact us for any other reason, please email our customer service team at
firstname.lastname@example.org or call them on +44(0)1367 707777.
How we will communicate with you. If we have to contact you we will do so by email, by SMS or by prepaid post, using the contact details you have provided to us.
HOW YOU MAY USE THE APP, INCLUDING HOW MAY DEVICES YOU MAY USE IT ON
In return for your agreeing to comply with these terms you may:
YOU MUST BE 18 TO ACCEPT THESE TERMS AND DOWNLOAD THE APP
You must be 18 or over to accept these terms and download the App.
YOU MAY NOT TRANSFER THE APP TO SOMEONE ELSE
We are giving you personally the right to use the App and the Service as set out above. You may not
otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free.
If you sell any device on which the App is installed, you must remove the App from it.
CHANGES TO THESE TERMS
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.
We will give you at least thirty (30) days’ notice of any change by sending you an email with details of the change or notifying you of a change when you next start the App.
If you do not accept the notified changes you may continue to use the App and the Service in accordance with the existing terms but certain new features may not be available to you.
UPDATE TO THE APP AND CHANGES TO THE SERVICE
From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.
Updates will either download automatically or you may need to trigger them yourself, depending on your device, its settings and the app store.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.
The App will always work with the current or previous version of the operating system (as it may be updated from time to time).
If you choose to use our self-service functionality via the App, you will be provided with a digital key, the Digital Key, to access your room. Digital keys will be linked to the email address you made the initial booking with and will be available to you when selecting the “check-in” function on the App. Once check-in has been completed your Digital Key will be activated until such time as you check-out.
The Digital Key
can also be used to unlock corridor doors required to get to your room.
You may share the Digital Key with additional guests sharing the same room as you by selecting the “share key” function on the App and selecting a contact from your phone’s contact list. The additional user of the Digital Key will be required to abide by these terms.
You and any additional user (as applicable) are solely responsible for ensuring that you keep your device (and your password to access your device) secure in order to avoid any mis-use of the Digital Key.
You and any additional user (as applicable) are solely responsible for any unauthorised use of the Digital Key as a result of you failing to keep the Digital Key and your device secure.
ELECTRIC VEHICLE CHARGING FUNCTIONALITY
If you have booked an electric vehicle charging point as part of your booking you can access this by selecting the “EV charging” function on the App. The App will then activate the electric vehicle charging point and thereafter you will be able to plug in your car, start charge and stop charge via the App. The electric vehicle charging point is made available to you free of charge. We do not guarantee that an electric vehicle charging point will be available to you nor do we accept liability of any nature for any loss, costs or damage caused by any use and/or misuse of the electric vehicle charging point except when caused by our negligence.
IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING
If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.
WE MAY COLLECT TECHNICAL DATA ABOUT YOUR DEVICE
By using the App or any of the Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products
and to provide any Services to you.
WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO
The App or any Service may contain links to other independent websites which are not provided by us.
Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
You agree that you will:
or Services nor permit the App or the Services or any part of them to be combined with, or become
incorporated in, any other programs, except as necessary to use the App and the Services on
devices as permitted in these terms;
ACCEPTABLE USE RESTRICTIONS
compromise our systems or security or interfere with other users; and
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in the App, the Documentation, and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with
these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This
includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
When we are liable for damage to your property. If defective digital content that we have supplied
damages a device or digital content belonging to you, we will either repair the damage or pay you
compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Limitations to the App and the Services. The App and the Services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that
such information is accurate, complete or up to date. Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.
Check that the App and the Services are suitable for you. The App and the Services have not been
developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the app store site and in the Documentation) meet your requirements.
We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.
WE MAY END YOUR RIGHTS TO USE THE APP AND THE SERVICES IF YOU BREAK THESE TERMS
We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.
If we end your rights to use the App and Services:
WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the
YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
NO RIGHTS FOR THIRD PARTIES
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS
These terms are governed by English law and you can bring legal proceedings in respect of these terms in the English courts. If you live in Scotland, you can bring legal proceedings in respect of these terms in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of these terms in either the Northern Irish or the English courts.
These Terms set out the basis on which we will accept online bookings of motel rooms in any Mollie’s Motel in the United Kingdom, to the exclusion of all other general terms and conditions. If you do not agree with these Terms, then you should not submit proceed with your Booking Application to make a Booking (all capitalised terms as defined below). You should print and save a copy of these Terms for future reference. We amend these Terms from time to time and every time you make a Booking you should check these Terms to ensure you understand the terms that apply at that time.
1.1 “App” means Mollie’s (version 2.1.0) mobile application software, the data supplied with the software and any updates or supplements to it which allows a customer to make a reservation in Mollie’s restaurants or motels.
1.2 “Booking Application” means your request for us to provide the motel room, submitted via the Website or the App.
1.3 “Booking” means a booking in relation to the motel room which is confirmed by us in accordance with clause 4.1 and “Book” and “Booked” will be interpreted accordingly.
1.4 “Charges” means the charges payable by you in relation to the Booking, as set out on the App or the Website.
1.5 “Electric Vehicle Charging Points” means the electric vehicle charging points on Mollie’s Premises provided by Mollie’s free of charge as part of your room Booking.
1.6 “Event Outside Our Control” has the meaning set out in clause 11.
1.7 “Mollie’s” means Mollie’s Motels Limited (address and details below) and its subsidiary and associated companies and is also referred to as “we”, “us” or “our” throughout these Terms.
1.8 “Premises” means the Mollie’s Motel and Diner, including its grounds, car parks and access roads.
1.9 “Terms” means these terms and conditions.
1.10 “Website” means our website at https://www.mollies.com.
1.11 References to “you” and “your” mean you.
1.12 References to the singular include the plural and vice versa.
2.1 We are Mollie’s Motels Limited (registered company number 09319471).
2.2 We operate the App and the Website.
2.3 Our registered office is at 103 Mount Street, 4th Floor, London, England, W1K 2TJ.
2.4 Our VAT Registration No. GB 367 8560 50. 2.5 If you need to contact us for any reason at all in relation to the Booking, you can contact us using the contact details on the App or the Website.
3. USE MADE OF YOUR PERSONAL INFORMATION
4. USE OF THE APP OR THE WEBSITE
4.1 Your use of the App or the Website is governed by our App terms which can be viewed at https://www.mollies.com/app-terms-and-conditions/ and website terms and conditions which can be viewed at https://www.mollies.com/website-terms-and-conditions/.
Please take the time to read these, as they include important terms which apply to you.
5. ACCEPTANCE OF YOUR BOOKING
5.1 The decision to accept your Booking Application shall be at our sole discretion and a Booking shall not be made until you have received an email from us confirming the Booking.
5.2 We have the right to refuse any Booking Application. We reserve the right to verify or require proof of all information given in the Booking Application. Any fraudulent or wrongful information given in order to obtain a Booking could result in the cancellation of your Booking.
5.3 We only accept Bookings by people over the age of 18. By submitting the Booking Application, you warrant that you are aged 18 or over.
6. CHANGING YOUR BOOKING
6.1 If you wish to make a change to your booking, please contact us using the contact details on the App or the Website.
7. CHECK-IN AND CHECK-OUT
7.1 Unless otherwise agreed with us, check-in is permitted from 3pm and we kindly ask that all guests depart no later than 11am.
7.2 We encourage you to use the self-service functionality (the “Digital Key”) on our App to manage the check-in and check-out process. In the event you do not wish to use the self-service functionality on our App you will be able to check-in and check-out at the motel reception.
7.3 In the event you use the Digital Key you are solely responsible for ensuring that you keep your device (and your password to access your device) secure in order to avoid any mis-use of the Digital Key, and you are solely responsible for any unauthorised use of the Digital Key as a result of you failing to keep the Digital Key and your device secure.
8. LIMITATION OF LIABILITY
8.1 We are responsible to you for any loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence but we are not responsible for loss or damage caused by other factors including loss or damage caused by you or a third party not involved on our behalf with the Booking.
8.2 You bring all personal belongings to the Premises at your own risk. We accept no liability for loss or damage to property which is not caused by the negligence of us or our employees.
8.3 You park your car on the Premises at your own risk. We accept no liability for loss or damage to your car and its contents which is not caused by the negligence of us or our employees.
8.4 Nothing in these Terms will exclude or limit our liability for fraud or death or personal injury caused by our negligence.
9.1 You acknowledge that by submitting your Booking Application, you will be obliged to pay Charges if your Booking Application is accepted by us.
9.2 The Charges payable are indicated to you when you submit your Booking Application and are exclusive of all meals, mini bar, drinks and other extras.
9.3 The Charges must be paid in advance when you submit the Booking Application.
9.4 You can pay the Charges by debit card or credit card. We accept all major credit and debit cards.
9.5 When making a Booking Application we require you to create a customer profile to complete the Booking.
10. ELECTRIC VEHICLE CHARGING POINTS
10.1 As part of your Booking you will be entitled to use the Electric Vehicle Charging Points if you so wish by selecting this option when placing your Booking.
10.2 The Electric Vehicle Charging Points are provided free of charge. We do not guarantee that an Electric Vehicle Charging Point will be available to you nor do we accept liability of any nature for any loss, costs or damage caused by any use and/or misuse of the Electric Vehicle Charging Point, except when caused by our negligence.
11. CANCELLATION BY US
11.1 We reserve the right to cancel the Booking with immediate effect by giving you written notice if: 11.1.1 you break these Terms in any way; or 11.1.2 acting reasonably, we consider that your conduct is likely to damage the reputation or interests of us or is likely to be a nuisance to other guests of the Premises, whether or not such conduct is the subject of a complaint by another other person.
11.2 We may also cancel the Booking in accordance with clause 12 if we are affected by an Event Outside Our Control.
12. EVENTS BEYOND OUR REASONABLE CONTROL
12.1 We will not be responsible for any loss you suffer if we are unable to provide the Booking due to Events Outside Our Control.
12.2 An Event Outside Our Control is any event beyond our reasonable control and includes natural disasters, a government’s actions, war or national emergency, acts of terrorism, protests, riot, fire, explosion, flood, an epidemic, lock-outs, strikes or other labour disputes (whether or not they relate to our workforce), restraints or delays affecting carriers or not being able to get supplies of suitable materials on time or at all or a pandemic.
12.3 If an Event Outside Our Control prevents us from providing your Booking then we will notify you as soon as soon as reasonably possible, cancel the Booking and refund to you the Charges which you have already pre-paid to us.
13. CANCELLATION BY YOU AND NO SHOWS
13.1 You may cancel your Booking in accordance with the cancellation policy set out in the confirmation email sent to you after making your Booking.
13.2 If you cancel your Booking or you fail to turn up for your Booking any refunds payable shall be in accordance with the cancellation policy set out in the confirmation email sent to you after making your Booking.
14.1 CHANGE TO TERMS
14.2 We may change these Terms at any time.
14.3 When changes to these Terms affects a Booking you have made, we will give you reasonable notice of the changes that we plan to make. If you are not happy with the changes you may cancel your Booking and receive a refund of the Charges.
15. OUR ROOMS
15.1 The images of our rooms and facilities on our App and Website are for illustrative purposes only. Each part of Mollie’s is slightly different and your room or the facilities you use during your stay may vary slightly from those images. If your reservation is for a particular type of room, we will try to accommodate specific room requests, however we cannot guarantee that you will be able to stay in a specific room during your stay.
16. ACCESSIBLE ROOMS
16.1 Please let us know at the time of making the Booking Application if you require an accessible room or if you require any additional assistance when arriving at the Premises.
16.2 Fire evacuation procedures are displayed on the back of the bedroom door and guests are reminded to inform reception if they would require any assistance in the event of a fire evacuation or any other emergency.
17.1 All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the motel or while in the surrounding area.
18. NO SMOKING
18.1 No smoking or vaping is permitted inside Mollie’s at any time, whether in your room or elsewhere. Mollie’s has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your Booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.
19. NO PETS
19.1 No animals will be allowed in Mollie’s except for service dogs or service animals. We reserve the right to charge the card you have used to secure your Booking a reasonable fee in respect of any damage or specialist cleaning that may be required. We also reserve the right to terminate the remainder of your stay in the event that an animal is causing disturbance.
20.1 Guests must report any accident or injury they or their guests may have while on the Premises immediately to a member of management and within twenty-four (24) hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.
21.1 We kindly ask that all guests respect our rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your Booking a reasonable fee in respect of such damage and/ or missing items.
22. COPYRIGHT AND TRADE MARKS
22.1 All guests shall not use the names, logos, colours, trade marks, service marks, photographs, trade dress, or other identifying features of Mollie’s without obtaining our specific prior written approval as to the specific use.
22.2 Guests expressly recognise that the Mollie’s marks are the valid, unique and exclusive property of Mollie’s. Guests may not produce or create, or authorise others to produce or create, the Mollie’s marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations, email messages, etc.) that utilise the Mollie’s marks without our prior written consent.
23. TRANSFER OF THESE TERMS
23.1 We may transfer the benefit of our rights in connection with the Booking and may subcontract our obligations in connection with the Booking.
23.2 You cannot transfer your rights or obligations in relation to the Booking to any other person.
24. YOUR LEGAL RIGHTS
24.1 As a consumer, you have legal rights in relation to the Booking which is not affected by these Terms. Advice is available on your rights from your local Citizen’s Advice Bureau.
24.2 The Consumer Contract (Cancellation, Information and Additional Payments) Regulations 2013 apply to the Booking but because of the nature of the Booking and the effect of Regulation 28, the right to cancel the Booking under those Regulations will not apply.
25. THIRD PARTY RIGHTS
25.1 The parties do not intend that any of these terms will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
26. OTHER IMPORTANT TERMS
26.1 Each paragraph of these Terms operates separately and if a court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
26.2 Only you and we will be entitled to enforce these Terms and it is not intended that any third party will have any rights under or in connection with them.
26.3 If we fail to insist that you comply with your obligations under these Terms or we don’t enforce our rights or we delay in doing so, that does not mean that we have waived those rights or that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing and that will not mean that we automatically waive any other or later default by you.
27. GOVERNING LAW AND JURISDICTION OF THE COURTS
27.1 These Terms are governed by English law and you can bring legal proceedings in respect of the Booking in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Booking in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Booking in either the Northern Irish or the English courts.
(i) Direct interactions. You may give us your Identity, Contact and Financial Data by registering as a User on our App, submitting a booking application for our motel or booking a table at our restaurant;
(ii) Automated technologies or interactions. As you interact with our App and website, we will automatically collect Technical, Profile and Usage Data about your equipment, browsing actions and patterns; and
Telephone number: +44 (0)1367 707777
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
2. THE DATA WE COLLECT ABOUT YOU Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
• Identity Data includes first name, last name, username or similar identifier, title, date of birth, photos/images and gender.
• Contact Data includes billing address, delivery address, physical address(es), postcode, email address and telephone numbers.
• Financial Data includes bank account details and your debit/ credit card information.
• Transaction Data includes details of the properties where you have stayed, date of arrival and departure and goods and services purchased. UK-651139447.8 3
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our App or this website.
• Profile Data includes your username, purchases or orders made by you, your interests, preferences, feedback, details of any special occasions such as anniversaries, and/or survey responses.
• Usage Data includes details of your use of our App or website.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your Identity, Contact and Financial Data by registering as a user on our App, or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• create an account on our App;
• making a reservation for our restaurant;
• make a reservation for our motel;
• purchase items in our restaurant and general store or via third party online ordering providers
• reach out to us through other means, such as social media;
• request marketing to be sent to you; or
• give us feedback or contact us.
• Third parties. We will receive personal data about you from various third parties as set out below: Purpose/Activity Type of data Table Reservation System
• Profile information submitted as part of a table reservation including name, email, phone number, date of birth Property Management System
• Profile information submitted as part of a room booking including name, email, phone number, date of birth
• This covers bookings made via any channel including, but not limited to, Direct, Booking Engine, Online Travel Agents such as Booking.com or Expedia Guest Database / CRM
• Profile information submitted as part of a room booking or table reservation including name, email, phone number, date of birth
• Booking and purchase history from hotel stays and restaurant visits Pay-at-Table
• Profile information submitted as part of a digital payment in a restaurant or food and beverage outlet including name and email Payment gateway
• Profile information submitted as part of a payment including name, email and billing details App
• Profile information and any further information provided directly by the user in regards to any query or request submitted to Mollie’s via the chat feature or other methods of communication Google Analytics
• Information related to tracking and targeting features Facebook
4. HOW WE USE YOUR PERSONAL DATA We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data in the following circumstances: UK-651139447.8 5
• Where you have consented before the processing.
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation. We will only send you direct marketing communications by email if we have your consent or where we have previously given you an opportunity to object to the provision of direct marketing by email in the course of a sale or negotiations for sale of a product or service with you and you have not objected. Where the latter occurs, we will only send you marketing communications about the same or similar products and services which we feel may be of interest to you. You have the right to withdraw consent and/or indicate you no longer wish to receive marketing communications from us at any time by contacting us. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To acknowledge, confirm and deal with your restaurant booking or motel booking.
(a) Performance of a contract with you.
(b) Necessary for our legitimate interest. Creating a user account on our App and website to allow you to make reservations for our restaurants and motels, take advantage of special
(a) Performance of a contract with you.
(b) Necessary for our legitimate interest. UK-651139447.8 6 Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest offers, and manage your personal settings.
(e) Profile To manage our relationship with you including notifying you of changes to your restaurant and motel booking, sending you a questionnaire or where we are asked to deal with any enquiries or complaints you make.
(d) Marketing and Communications
(a) Your consent.
(b) Performance of a contract with you.
(c) Necessary for our legitimate interest.
(d) Necessary to comply with legal obligations. Storing and using data to improve our data models and algorithms.
(c) Technical Necessary for our legitimate interests (to train and improve the accuracy of our data models and analytics and to improve our service).
To administer and protect our business and our software including troubleshooting, data analysis and system testing.
(d) Usage Necessary for our legitimate interests (for running our business, provision of administration, IT services and network security).
To monitor trends so we can improve services.
Marketing and Communications
(a) Your consent.
(b) Necessary for our legitimate interests (to develop our services, define types of customers for our products and services, to develop our business and to inform our marketing strategy).
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. UK-651139447.8 7 5. DISCLOSURES OF YOUR PERSONAL DATA We may share your personal data with the parties set out below for the Purposes set out in the table above. |
• External Third Parties as set out in the Glossary.
6. INTERNATIONAL TRANSFERS We may transfer your personal data to the following which are located outside the United Kingdom (UK) and European Economic Area (EEA) as follows: United States of America
7. DATA SECURITY We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION HOW LONG WILL YOU USE MY PERSONAL DATA FOR? We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory or other requirements. UK-651139447.8 8 In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to: Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable UK-651139447.8 9 format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact us.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
App means Mollie’s (version 2.1.0) mobile application software, the data supplied with the software and any updates or supplements to it which allows a customer to make a reservation in our restaurants or motels.
Consent means that you have given us permission (your consent) to process your personal data for one or more specific purposes. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. UK-651139447.8 10 Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
• Payment gateway – Data Controller (EEA)
•Table reservation system – Data Processor (US)
• Property management system – Data Processor (EEA)
• Room booking engine – Data Processor (EEA)
• Online ordering platform (which includes take away transactions, general store purchases, and 3rd party online ordering such as Deliveroo) – Data
• Processor (US and UK)
• Customer relationship management system – • Data Processor (EEA)
• Guest messaging platform – Data Processor (UK) • IT networking and WiFi provider – Data Processor (UK)
• Housekeeping system – Data Processor (EEA)
• Gift card and voucher system – Data Processor (UK)
1 About our terms
1.1 These terms and conditions of use (Terms) explain how you may use this website https://www.mollies.com/ and any of its content (Site). These Terms apply between Mollie’s Motels Limited (we, us or our) and you, the person accessing or using the Site (you or your).
1.2 You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.
1.3 These Terms apply to any parts of the Site, its functionality and content provided to you free of charge for information purposes only.
1.4 If you book a room from the Site separate terms and conditions will apply as set out here https://www.mollies.com/booking-terms-and-conditions/.
2 About us
2.1 We are Mollie’s Motels Limited, a company registered in England and Wales under company registration number 09319471 and have our registered office at 103 Mount Street, 4th Floor, London, England, W1K 2TJ. Our VAT registration number is GB 367 8560 50.
2.2 If you have any questions about the Site, please contact us by:
2.2.1 sending an email to email@example.com; or
2.2.2 calling us on +44 (0)1367 707777 (our telephone lines are open Monday to Sunday 24/7, but the best time to call is office hours between 9am – 6pm Monday-Friday.
3 Using the site
3.1 The Site is for your personal use only.
3.2 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
3.3 We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
3.4 As a condition of your use of the Site, you agree not to:
3.4.1 misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-ofservice attack);
3.4.2 attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site;
3.4.3 use the Site for any purpose that is unlawful under any applicable law;
2 3.4.4 commit any act of fraud;
3.4.5 distribute viruses or malware or other similar harmful software code;
3.4.6 purposes of promoting unsolicited advertising or sending spam;
3.4.7 simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
3.4.8 use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
3.4.9 use the Site in any manner that harms minors;
3.4.10 promote any unlawful activity;
3.4.11 represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing; or 3.4.12 attempt to circumvent password or user authentication methods.
3.5 We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.
4 Registration and password security
4.1 Use of the Site may require registration, particularly in order to access restricted areas of the Site, for example, when you download our mobile application or book a room with us.
4.2 We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.
4.3 You are responsible for making sure that your password and any other account details are kept secure and confidential.
4.4 If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.
5.1 We will use reasonable efforts to:
5.1.1 delete accounts which are being used in an inappropriate manner or in breach of these Terms; and
5.1.2 identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of these Terms. when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.
5.2 If you believe that any content which is distributed or published by the Site is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page. 3
7 Ownership, use and intellectual property rights
7.1 The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and/or our licensors.
7.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
7.3 Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content. 8 Submitting information to the site 8.1 While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.
9 Accuracy of information and availability of the site
9.1 We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
9.2 We may suspend or terminate access or operation of the Site at any time as we see fit.
9.3 Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.
9.4 While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted. 10 Linking and framing
10.1 You may create a link to our Site from another website without our prior written consent provided no such link:
10.1.1 creates a frame or any other browser or border environment around the content of our Site;
4 10.1.2 implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site; 10.1.3 displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or 10.1.4 is placed on a website that itself breaches these Terms. 10.2 We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link. 11 Using our name and logo You may not use our trade marks, logos or trade names except in accordance with these Terms. Where we give permission to use our trade marks, logos or trade names, you shall do so only in accordance with our brand guidelines, which are provided on request.
12 Breach We shall apply these Terms in our absolute discretion. In the event of your breach of these Terms we may terminate or suspend your use of the Site, remove or edit any submissions, disclose submissions or any other communication to users of our Site by you to law enforcement authorities or take any action we consider necessary to remedy the breach.
13 Hyperlinks and third party sites The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.
14 Limitation on our liability
14.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any: 14.1.1 losses that were not foreseeable to you and us when these Terms were formed; 14.1.2 losses that were not caused by any breach on our part; 14.1.3 business losses; and 14.1.4 losses to non-consumers. 15 Events beyond our control We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics. 16 Rights of third parties No one other than a party to these Terms has any right to enforce any of these Terms. 5
17.1 No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause17.
17.2 We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
18.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.
18.2 These Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.