MOTEL

Check-in and checkout

Check-in and access to your room is via the Mollie’s app which enables keyless entry to your room. Check-in is from 3:30 pm and your room key will only be activated once you have checked in.

Checkout is at 11:00am and use of your room key will automatically be deactivated from this time.

The Mollie’s app is downloadable from the App Store and Google Play.

Booking cancellation

You can cancel your booking up to 24 hours before check-in, using the Mollie’s app or website. If you wish to change the date of your stay please cancel and rebook.

If you require any assistance, visit Contact.

All our rooms are prepaid and if you cancel your reservation within 24 hours of check-in, you will not be refunded the cost of your room.

Room bookings

Room booking is available through the Mollie’s app and website. If you are booking multiple rooms, these must be processed one at a time.

All standard and accessible rooms sleep two people with a super king-size bed. For a limited period, twin beds will not be available. Bunk rooms sleep up to four people in single beds (placed one above the other).

The maximum amount of people bookable at one time is four, who will be allocated a bunk room, if one is available.

Children under 18 are required to be accompanied by an adult.

Room amenities

All rooms have Egyptian cotton sheets, rainforest showers, air-conditioning and Cowshed products in the bathrooms. Complimentary hair dryers and an iron/ ironing board are available to borrow from our General Store.

Sheets and towels will only be changed if you leave the ‘make up my room’ sign on the door.

Interconnecting rooms

If you require an interconnecting room, please make a note through the room requests box when making both bookings. If we are unable to accommodate your request, we will be in touch.

Accessibility

If you require an accessible room, please make a note through the room requests box when making your booking. If we are unable to accommodate your request, we will be in touch.

Families

If you are booking multiple rooms, these must be processed one at a time.

Interconnecting rooms for families are available, please make a note through the room requests box when making both room bookings. If we are unable to accommodate your request, we will be in touch.

Children under 18 are required to be accompanied by an adult. Family bookings requiring multiple rooms will need an adult to be booked into each of the rooms.

If you need a cot (for children under two years old), please make a note through the room requests box when making your booking and if we are unable to accommodate your request we will be in touch.

Groups

If you are booking multiple rooms, these must be processed one at a time.

Group bookings of five rooms or more will need to be requested through the Contact form which can be found here.

Parking

There are 106 free parking spaces outside both the Motel and Diner including motorcycle spaces.

Wifi

Download the app to receive free wifi in the Motel, General Store and Diner.

Smoking

No smoking or vaping is permitted inside Mollie’s at any time, whether in your room or elsewhere. Mollie’s has designated smoking areas and our team will happily advise you of their location.

Pets

Unfortunately, with the exception of service dogs or service animals, we do not allow pets at Mollie’s.

GENERAL STORE

The General Store has a lounge area where both motel guests and non-motel guests can work or relax. Complimentary tea and filter coffee are available throughout the day for guests, as well as access to wifi and multiple charging points.

Mollie’s General Store stocks everyday essentials from charging cables to skincare products.

DINER

Allergens

We cater for allergies. Please make our team aware and they can help you with your order.

Mollie’s Breakfast Club – Terms and Conditions:

Mollie’s Breakfast Club is valid Monday to Friday from 8am to 12pm, when you eat in our Diner.

To join Mollie’s Breakfast Club and benefit from the reward scheme, you will need to register online via our form and be issued with a Mollie’s Breakfast Club card.

Joining Mollie’s Breakfast Club is free. Stamps collected under the reward scheme have no cash value and cannot be redeemed for cash.

Each Breakfast Club card is registered to one individual only and may not be sold, transferred or assigned, or shared with, family, friends or others. Individuals must be aged 18 or over to register.

Mollie’s Breakfast Club offer is not valid in conjunction with any other offers.

The Breakfast Club reward scheme is limited to one stamp per visit per day. You must have your Breakfast Club card stamped on each participating visit.

Breakfast Club members will receive one hot drink of your choice from our breakfast menu and one mini waffle with maple syrup, when they buy a food item off of our breakfast menu, this offer is not valid when buying drinks only.

Your Breakfast Club card must be shown to redeem any reward.

After your 5th participating visit, Breakfast Club members can redeem a free breakfast of their choice from our breakfast menu between the hours of 8am and 12pm Monday to Friday.

After your 10th participating visit, Breakfast Club members can redeem a free bottle of house wine to drink with any meal at Mollie’s Diner, any day of the week, within licensed hours. To receive the bottle of house wine you must be over the age of 18 and produce appropriate idea if questioned.

After your 15th participating visit, Breakfast Club members can redeem a free night’s stay in a double bedroom at Mollie’s Motel Buckland, Sunday to Thursday and subject to availability. To redeem, email us at motel.buckland@molliesmotel.com or visit our Motel reception. Your completed stamp card must be presented on arrival. We reserve the right to provide an alternative date if your first choice is not available.

If a Breakfast Club card is lost for any reason, you will need to speak to the General Manager onsite who can provide you with a new card and confirm any tracked visits and reward entitlements earned. Mollie’s reserves the right to refuse any rewards that don’t corroborate with our internal records.

Mollie’s reserves the right to terminate your account and/or your participation in Mollie’s Breakfast Club if Mollie’s believes that you have violated these Terms and Conditions or that the use of your card is unauthorised, fraudulent or otherwise unlawful or in violation of these Terms and Conditions.

The Breakfast Club card will remain valid until 30th June 2021, at which point it will expire, together with any rewards not yet redeemed. Mollie’s reserves the right to terminate, discontinue, cancel or amend the rewards scheme at any time and in its sole discretion without notice to you.

Gift Card – Terms and Conditions:

Mollie’s has separate gift cards for our Motel and for our Diner & Drive Thru. These gift cards cannot be used interchangably. If you purchase a Motel gift card, it is only valid to be used at Mollie’s Motel for a stay. If you purchase a Mollie’s Diner & Drive Thru gift card, it is only valid for use in our Diner & Drive Thru. The below terms and conditions apply to both our Motel gift cards and our Diner and Drive Thru gift cards.

The gift cards cannot be exchanged or refunded for monetary value and are only valid for use in our Diner and Drive Thru. The monetary value on your Mollie’s Gift Card can be used as full or part payment for Mollie’s products and services in our Diner and Drive Thru. All money uploaded on your Mollie’s Gift Card must be used by the expiry date as stated. Any balance left on the Mollie’s Gift Card after this date will be forfeited and cannot be refunded. We reserve the right to correct or amend the remaining balance in your account if we believe an error has occurred. If you wish to discuss such a correction or amendment to your account balance, please contact our team.

You must be present with your Mollie’s Gift Card when you make purchases in a Mollie’s Diner or Drive Thru. You should treat your Mollie’s Gift Card as cash for any purchases. Please note that the Mollie’s Gift Card cannot be used for our Motel to purchase products on the Websites or App.

Mollie’s Gift Cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms, without Mollie’s written permission. We do not warrant or represent that your Mollie’s Gift Card will always be accepted. For example, in the unlikely event of a failure of our IT and communications systems, we may not be able to accept Mollie’s Gift Cards as payment during such a system failure.

We reserve the right to refuse to accept a Mollie’s Gift Card or to limit the use of a Mollie’s Gift Card if we deem it to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. We may withdraw or cancel your Mollie’s Gift Card or take any other action we may deem appropriate if we suspect fraud, misconduct or unauthorised use of your Mollie’s Gift Card. The Mollie’s Gift Card shall become invalid once cancelled, and you will not be able to redeem the balance on your Mollie’s Gift Card.

We reserve the right to withdraw the Gift Card scheme on notice, and such changes will be posted on our website.

Double Up Deal – Gift Card

Our Double Deal Black Friday gift cards are valid for use via our Drive Thru or eating in our Diner. These gift cards are only valid from 2 January 2021 until 30 June 2021, at which point the balance will no longer be valid. This offer is only valid on one gift card per order.

Mollie’s Double Deal Black Friday gift cards cannot be used in conjunction with any other promotional offer at our Diner and Drive Thru except for the Mollie’s Breakfast Club scheme. Mollie’s Double Deal Black Friday gift cards cannot be used on bank holidays.

Families

We have baby changing facilities and highchairs available as well as a Mini Mollie’s menu and colouring pack.

Phone charging

There are multiple inbuilt phone charging sockets in our diner.

Monthly Email Winners from Newsletters:

We run a monthly prize for a 1-night stay at Mollie’s Motel, for those who sign-up to our newsletters and open them. The winner is picked at random and will be notified via email by our reception team, if they do not respond within 7 days, Mollie’s will draw another winner at random. Subject to the winner still being subscribed at the time of the draw.

For feedback and general enquiries:

Speak to a member of staff

Call us on 01367 707777

Email us here