FAQs
Motel
How do I book, modify or cancel a reservation?
For the fastest way to book, best rates and latest availability, visit mollies.com or download the Mollie’s app (iOS/Android), free from Apple and Google stores.
The Mollie’s app (iOS/Android) allows you to book, see and manage your stay and diner reservations at any time, check-in when it’s right for you and chat to our friendly team 24/7. The Mollie’s app (iOS/Android) also allows you to charge your car, access your room with our digital key, control and cast your favourite TV and Netflix, and order food on the go. Simple.
All Advance and Flexible rate bookings can be cancelled using the Mollie’s app (iOS/Android) or via mollies.com. Advance rates can be cancelled up to 30 days before check-in and a full refund will be given. Flexible rates can be cancelled up to 24 hours before check-in and a full refund will be given. If you wish to change the date of your stay, please cancel your booking and rebook via mollies.com or Mollie’s app (iOS/Android). No refunds or changes are possible within 24 hours or if you’ve booked a Non-Refundable rate.
For any third-party bookings not made via mollies.com or the Mollie’s app (iOS/Android) (booking.com, Expedia and other travel agents), all cancellations or modifications should be made via the travel agent. Please check your confirmation email for the details and terms of your booking and contact them directly.
How do I check-in and check-out?
You can check-in when it’s right for you via the Mollie’s app (iOS/Android) giving you access to your room with our digital key when you arrive. You can also share the key with other guests staying with you. Check-out is automatic when using the Mollie’s app (iOS/Android).
Alternatively, you can check-in and check-out at our reception on arrival and the team can provide you with a room key.
What time is check-in and check-out?
Check-in is from 3:00pm on the day of arrival and check-out is by 11:00am on the day of departure. For added flexibility, we also offer 1:00pm early check-in and 1:00pm late check-out, subject to availability.
Do you offer early check-in or late check-out?
Yes, we also offer early check-in at 1pm and late check-out at 1pm, this can be booked via mollies.com or on the Mollie’s app (iOS/Android) at the time of your booking and is subject to availability. If you have already booked and wish to purchase this for your booking, please contact our team using the 24/7 chat facility on the Mollie’s app (iOS/Android) or give us a call.
What is your cancellation policy?
There are three types of rates we offer. Flexible, Advance and Non-Refundable rates.
All Flexible rate bookings can be cancelled using the Mollie’s app (iOS/Android) or via mollies.com up to 24 hours before check-in and a full refund will be given. All Advance rate bookings can be cancelled using the Mollie’s app (iOS/Android) or via mollies.com up to 30 days prior to check-in and a full refund will be given. If you wish to change the date of your stay, please cancel your booking and rebook via mollies.com or Mollie’s app (iOS/Android). No refund or changes are possible within 24 hours or if you’ve booked a Non-Refundable rate.
For any third-party bookings not made via mollies.com or the Mollie’s app (iOS/Android) (booking.com, Expedia and other travel agents), all cancellations or modifications should be made via the travel agent. Please check your confirmation email for the details and terms of your booking and contact them directly.
Will I receive a booking confirmation email?
Absolutely. For all bookings made directly via mollies.com or the Mollie’s app (iOS/Android), a booking confirmation will be sent to the email address you provided. If for whatever reason this email doesn’t arrive, please first check your junk folder or give us a call and we can confirm your booking.
For any third-party bookings not made via mollies.com or the Mollie’s App (iOS/Android) (booking.com, Expedia and other travel agents), this email will come directly from them. To use the Mollie’s app for a booking made via a third party, download the Mollie’s app, sign up for an account and choose ‘Link booking’ once logged in.
When do I pay for my booking?
All bookings made directly via mollies.com or the Mollie’s app (iOS/Android) are paid at the time of booking in advance of your stay. Payment can be made via credit or debit card, Google or Apple Pay.
For any third-party bookings not made via mollies.com or the Mollie’s app (iOS/Android) (booking.com, Expedia and other travel agents), please check the payment terms set by the third party.
Can I pay in cash?
We operate a fully cashless business. We accept all major bank debit and credit cards.
How do I book for a group?
You can book up to four rooms in one booking via mollies.com or the Mollie’s app (iOS/Android). For group bookings of five or more rooms, please contact our central reservations team.
Do you offer corporate rates?
Yes, we certainly do. Please email us at corporate@mollies.com and a member of the sales team will be in touch right away.
If I am a corporate customer, can I still use the Mollie’s app and access all the same benefits?
Yes, you certainly can. To use the Mollie’s app (iOS/Android) for a booking made by your company, download the Mollie’s app, sign up for an account using your preferred email address and choose ‘Link booking’ once logged in.
The Mollie’s app (iOS/Android) allows you to book, see and manage your stay and diner reservations at any time, check-in when it’s right for you and chat to our friendly team 24/7. The Mollie’s app (iOS/Android) also allows you to charge your car, access your room with our digital key, control and cast your favourite TV and Netflix and order food on the go. Simple.
Can I obtain a VAT invoice?
Please request this at reception and we can email or print you a full VAT receipt.
How many people can stay in a room?
Mollie’s double and accessible rooms have super king-size beds, and our twin rooms feature two comfy single beds. All rooms can sleep two people.
Our connecting rooms feature a double room interconnected with a twin room sleeping up to 4 people.
Mollie’s bunk rooms feature four comfy bunk beds (two up, two down), sleeping four people.
Children under 18 are required to be accompanied by an adult.
Can I bring an infant, and do you have infant cots?
We offer free infant cots suitable for children up to three years old. These can be booked free of charge via mollies.com or on the Mollie’s app (iOS/Android) at the time of your booking and is subject to availability. If you have already booked and wish to amend your booking for this, please contact our reception team using the 24/7 chat facility on the Mollie’s app (iOS/Android) or let us know on arrival and we can arrange this for you.
What’s included in your room?
Our rooms have been exclusively designed by Soho House and include luxurious cotton bedding and towels, dreamy hand-crafted Hypnos mattresses, sound-insulated windows, light oak and terrazzo finishes, climate control, super-fast Wi-Fi, super-power rain showers, Cowshed natural products, app-controlled TV with seamless syncing of your own Netflix (just like home), contactless room access, velvety armchairs by Conran, Dyson hair dryers, GHD wands, tea and coffee – all the essentials and more.
Should you need an iron and ironing board, please contact our reception team using the 24/7 chat facility on the Mollie’s app (iOS/Android) or let us know on arrival and we can arrange this for you.
Do you offer water, tea and coffee in your rooms?
Please enjoy Mollie’s own artisanal house coffee blend by Darkwood. Our award-winning coffee is ethically sourced from Brazil, Colombia & India with notes of hazelnut & chocolate. It comes in a compostable bag so all you have to do is add hot water and give it a stir. We’ve also provided a selection of teas for you to relax and enjoy. To help improve the environment and avoid the use of kettles, hot, chilled and ambient water is provided at water stations located on each floor.
Kettles are also available on request via the Mollie’s app or online chat for guests with limited mobility who have booked accessible rooms
Do you have Accessible rooms?
Accessible rooms are available at all our Mollie’s sites. Our accessible rooms contain panic alarm buttons located at both bedsides which notify our reception team to come to your assistance. You’ll also find an emergency help cord in the bathroom should you require assistance. We offer special vibrating alarm pillows on request for anyone with hearing impairment. Should you require any information or assistance during your stay, please speak to the reception team who will be happy to help.
All of our accessible rooms can interconnect with a double room should you require. This can be booked via mollies.com or on the Mollie’s app (iOS/Android) at the time of your booking and is subject to availability. If you have already booked and wish to amend your booking for this, please contact our reception team using the 24/7 chat facility on the Mollie’s app (iOS/Android) or give us a call.
For guests staying in our accessible rooms, a phone is available on request via the Mollie’s app or online chat, providing a quick way to contact the team in case of an emergency.
What rooms are most suited to families with children?
Our connecting rooms and Mollie’s bunk rooms are especially suited to families with children.
Our connecting rooms feature a double room interconnected with a twin room sleeping up to 4 people. Mollie’s double rooms have super king-size beds, and our twin rooms feature two comfy single beds, each sleeping two people.
Mollie’s bunk rooms feature four comfy bunk beds (two up, two down), sleeping four people and can also be connected to a double room, subject to availability.
Children under 18 are required to be accompanied by an adult.
We offer free infant cots suitable for children up to three years old. These can be booked free of charge via mollies.com or on the Mollie’s app (iOS/Android) at the time of your booking and is subject to availability. If you have already booked and wish to amend your booking for this, please contact our reception team using the 24/7 chat facility on the Mollie’s app (iOS/Android) or let us know on arrival and we can arrange this for you.
Is there parking available and how much does this cost?
Parking at Mollie’s is free of charge for all guests staying in our roadside motel’s. We also have dedicated accessible parking bays (subject to availability). For our Manchester hotel, secure parking just around the corner at NCP Spinningfields, New Quay Street.
Do you offer EV charging?
For those needing to charge their electric cars during your stay, Mollie’s offers overnight EV charging at Oxford & Bristol. Reserve your dedicated EV parking space when you book with us via mollies.com or on the Mollie’s app (iOS/Android). Simply park up, plug in and start charging via the Mollie’s app (iOS/Android).
If you have already booked with us via mollies.com or on the Mollie’s app (iOS/Android) and wish to amend your booking for this, please contact our reception team using the 24/7 chat facility on the Mollie’s app (iOS/Android) or let us know on arrival and we can arrange this for you if a bay is available.
Mollie’s Rapid EV Charging points are also available to the public and guests at our Bristol and Oxfordshire sites. Rapid-charging tariffs are displayed on the machines.
Please note, while certain areas of our car park are CCTV monitored, we unfortunately cannot be responsible for any issues during your stay.
Do you have Wi-Fi and is it free to use?
We’ve made sure all our rooms and public spaces have superfast Wi-Fi so you can feel at home with internet, email and cast all your favourite programs and Netflix to your TV. No password is required, simply choose ‘Mollie’s Wi-Fi’ and enjoy.
Do the rooms have air conditioning?
Yes, all of our rooms have individual climate control. The air conditioning control panel can be found on the wall as you walk into your room. To help towards a sustainable environment, we centrally control the temperature of all our rooms to ensure we’re not unnecessarily using energy when the rooms are not occupied.
What is your policy on extra towels in room?
You’ll find bathroom and hand towels in your room. To reduce our environmental impact, we will only replace and provide further towels on request. Please either message us on the Mollie’s app (iOS/Android) or contact our reception team at the front desk for assistance.
Extra towels are available on request. To help reduce water and energy use, rooms are set with one towel set per guest, with an additional set stored on the shelf.
Can I smoke at Mollie’s?
No smoking or vaping is permitted inside Mollie’s at any time, whether in your room or elsewhere. Mollie’s has designated smoking areas. Please speak to a member of the team who can advise you of their location.
Do you allow pets at Mollie’s?
We allow dogs at all of our sites, please see our Dog Policy here.
Do you have hypo-allergenic pillows?
Do you have charging points in the rooms?
At each bedside, there are USB ports for universal phone and other device charging.
How do I notify you when to clean my room?
In your room, you’ll find a Mollie’s Makeover door hanger on the back of your door. If you don’t want to be disturbed, please hang this on your door and our housekeeping team will give you some privacy and return the following day. Otherwise, be assured our team will give your room a makeover to the highest standards we hold ourselves to. Should you not wish us to clean any towels, please hang up the towels and we will fold them to reuse the following day. Should you require assistance, please either message us on the Mollie’s app (iOS/Android) or contact our reception team who will be happy to help.
What sort of bed and mattress do you provide?
Mollie’s beds are super king-size with mattresses handcrafted by renowned British firm Hypnos and dressed with indulgent cotton sheets – all designed to deliver a restful night’s sleep. Mollie’s mattresses are exclusively designed for Soho House and handmade by master craftsmen in England by Hypnos, holders of the Royal Warrant from Her Majesty Queen Elizabeth II for supplying the Royal Family’s residences with beds and mattresses.
Each mattress has 1000 individual pocket springs for a medium to firm feel and traditionally tufted for lifetime stability and treated with an anti-microbial, anti-bacterial and anti-bed bug treatment. Pocket spring mattresses provide pressure relief and help increase blood circulation and alleviate tension, which in turn allow your muscles to relax and mould to your body, leading to natural spinal alignment and healthy back support. Our mattresses use the very finest natural and sustainable materials to create a breathable, resilient and active sleep system offering supreme comfort and total body support while you sleep.
Where can I find local transport information?
Details on how to get to us – and all related local transport information – can be found on our website, mollies.com, along with our local staycation guides with the best things to do close to Mollie’s during your stay.
What’s the fastest way to chat to the motel team?
What is there to do near Mollie’s?
We’ve created a staycation guide showcasing all the best things to see and do near Mollie’s. You can find these at mollies.com.
What is there in the Mollie’s lounge?
Our lounge is open 24/7 throughout your stay. The lounge features a lobby, bar, workspace, Mollie’s General Store and a comfy living room, creating a home-from-home and a space to work, socialise or relax and enjoy a cocktail.
Those wishing to work can find dedicated desk space in the lounge with free superfast Wi-Fi, wireless phone charging, free wireless printing, bottomless tea and Mollie’s own artisanal house coffee blend.
Mollie’s General Store offers a handy takeaway of treats and everyday essentials. From the toothbrush your partner forgot to pack, the charging cable you left at home or a Cowshed gift, we’ve got you covered.
Can I print something at Mollie’s?
You can wirelessly print for free in our lounge reception during your stay using Apple Air Print. Using your iPhone, connect to our superfast Wi-Fi, ‘Mollie’s Guest Printing’ and once connected, you will be able to print to our printer. Should you require assistance, please speak to the reception team who will be happy to help.
Is there a charge for room service?
Yes — room service is available via the Mollie’s app or in-room QR code for Manchester only, with a minimum order of £15.00. A 10% service charge is added at checkout. We’ll always show you the full total, including the service charge, before you confirm your order.
Can I request additional lighting in my room?
Yes — if you’d like additional lighting in your room, please just let our reception team know and they’ll be happy to sort this for you.
Do you offer a wireless phone for guests who need it for accessibility?
Yes, a wireless phone is available on request for guests who need one for accessibility. It connects straight through to reception or 999 — please note no other external calls can be made from these phones. Just ask our reception team and they’ll get one set up for you.
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Diner
Where can I find information on the diner?
Inspired by the retro roadside pit-stop, a big juicy dollop of classic Americana – all-day breakfast, brunch, lunch, dinner, a buzzy open kitchen, a heated terrace – Mollie’s Diner combines contemporary Soho House design and a buzzy open kitchen with chrome, Cadillac booths and crowd-pleasing comfort food. The diner menu features classics like all day eggs, double cheeseburger, hot wings (with blue cheese), ribs and rotisserie chicken, plus plant burgers, mini meals for kids, waffles, pancakes, shakes and bottomless coffee.
We encourage you to book in advance due to the high number of reservations in our diner.
You can view our menus and find our opening hours at mollies.com or via the Mollie’s app (iOS/Android).
How do I book?
For the fastest way to book and latest availability, visit mollies.com or download the Mollie’s app (iOS/Android), free from Apple and Google stores.
The Mollie’s app (iOS/Android) allows you to book, see and manage your diner reservations at any time.
We encourage you to book in advance due to the high number of reservations in our diner.
Where can I find the menus?
When is the diner open?
Do you offer a takeaway service?
Do you have a drive thru service?
Yes, the drive thru at Mollie’s Oxfordshire is open every day. Opening times and menus can be found online at mollies.com. Drive up, place your order and enjoy.
What should I do if I have a food allergy or intolerance?
Please let us know if you have any allergies or intolerances. Not all ingredients are listed, and we cannot guarantee the total absence of allergens. Please make our team aware and they can talk you through our practices and help with your order.
Do you have baby changing facilities?
We have separate baby changing facilities at all our sites. We also offer children’s highchairs for indoor and outdoor dining. Please ask a member of our team for assistance.
Is there a children’s menu?
We have a dedicated Mini Mollie’s menu for breakfast, lunch and dinner. And our kid’s menu includes some fun activities to keep your little ones occupied while we prepare your food.
Should you need anything specific during your time with us, please don’t hesitate to ask the team who will be more than happy to help.
Can I charge my phone?
Table wireless charging points and USB sockets are located on all of our booths.
How can I pay at the diner, and do you accept cash?
We operate a fully cashless business. We accept all major bank debit and credit cards.
You can also pay at your table at a time that’s right for you using our tap or scan payment facility. For more information, please ask a member of the team on arrival who will be more than happy to help.
Is your restaurant accessible?
All our diners have accessible entry and exit as well as accessible toilets that provide emergency pull cords which notify our team to come to your assistance.
Parking at Mollie’s is free of charge for all guests and we offer dedicated accessible parking bays, including a dedicated EV charging bay.
Accessible bays are located in both the Diner and Motel car parks with access to both locations
Do you allow dogs at the diner?
Guests are welcome to bring their dogs into the Diner and other communal areas, provided they are kept on a lead at all times and supervised throughout their visit. We just ask that all owners follow our Acceptable Dog Policy to ensure a safe and comfortable experience for everyone, click here to view.
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Studio IV
What is Studio IV?
Studio IV is Mollie’s Manchester’s basement cocktail bar and live music venue, set inside the legendary Old Granada Studios. Expect a warm, considered sound rooted in Manchester’s musical DNA — soul, funk, disco and jazz-influenced electronic — alongside small plates, big drinks and a heated terrace for when you need some air.
How do I book a table at Studio IV?
You can book online at mollies.com or via the Mollie’s app (iOS/Android). We’d recommend booking ahead, particularly Thursday to Saturday when we’ve got DJs and live sets on.
Do you have live music at Studio IV?
Yes — Studio IV brings the soundtrack every Thursday, Friday and Saturday, with a curated programme of local DJs and live performers chosen for their taste and their read on how a night should move.
Can I book Studio IV for a private event or group?
Absolutely — Studio IV works beautifully for group bookings, with a mix of spaces including the Green Room and VIP Living Room. Contact our team with your date and headcount and we’ll take it from there.
Is Studio IV accessible?
Studio IV is our Manchester event and meeting space, located within the hotel. Please contact our team ahead of your visit and we’ll be happy to talk you through accessibility for the space, including step-free access and nearby facilities.
Do you allow dogs at Studio IV?
Dogs are welcome in some of our communal spaces, provided they’re kept on a lead and supervised throughout. Please check with the team on arrival, and see our full Dog Policy for details.
How can I pay at Studio IV?
We operate a fully cashless business and accept all major bank debit and credit cards, as well as tap or scan payment at your table.
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